
Collections Associate
4 days ago
Description
Working within a team, you will be responsible for ensuring that the outstanding invoices of the clients of Health and Benefits Philippines are updated, and Providers are paid upon due date. Also responsible in monitoring commissions, which should be accounted for as they come due.
The Role
As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.
Performance Objectives
Clients
- Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues
- Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.
- Record accurate records of client communications
- Investigate and resolve occurrences of unallocated cash
Excellence
- Achieve a variety of targets, based upon qualitative and quantitative measures
- Continually re-prioritize an ever-changing workload, ensuring activity is focused towards achieving a variety of targets
- Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required
- Ensure tasks are performed in accordance with Service Level Agreement objectives
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Understand and apply Willis Towers Watson's Billing processes, policies, procedures and internal control standards.
People
- Liaise with multiple stakeholders (Providers, Clients, Consultants, GBC Country Team) regularly regarding all aspects of collection activity performance
- Interface with other Global Benefits Center associates to ensure compliance with cross-team responsibilities
- Work effectively within the team dynamics
Qualifications
The Requirements
- Experience working in a business-to-business Billing and Collections / Credit Control environment.
- Well versed in aging and bad debts report as well as understanding Creditable Withholding tax.
- Ability to interpret and analyze financial data.
- Experience of working in an environment communicating with English speaking clients
- Strong fluency in written and spoken English
- Ability to articulate and communicate professionally is essential
- Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail)
- Ability to work well under pressure and meet ever changing deadlines and stretching targets
- Adaptable, able to learn new processes, concepts, and skills
- Ability to professionally handle and resolve, exceptions, and disputes.
- Strong knowledge of MS Excel
WTW is an equal opportunity employer
-
Billing and Collection Associate
4 days ago
Taguig, National Capital Region, Philippines Arthaland Corporation Full time ₱800,000 - ₱1,200,000 per yearJob SummaryThe Billing and Collection Associate plays a vital role in ensuring timely and accurate billing and effective collection of payments. This position is essential in supporting Arthaland's commitment to operational excellence, financial integrity, and customer satisfaction.Key ResponsibilitiesPrepare and issue accurate billing statements on a...
-
Credit and Collections Associate
4 days ago
Taguig, National Capital Region, Philippines Ayala Land Malls, Inc Full time ₱250,000 - ₱500,000 per yearAyala Malls, it's all about creating an amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design and present a...
-
Accounts Receivable Collections Associate
4 days ago
Taguig, National Capital Region, Philippines Dencom Consultancy and Manpower Services Full time ₱240,000 - ₱276,000 per yearGeneral DescriptionThe Accounts Receivable Collections Associate will be responsible for ensuring the accuracy and integrity of financial records related to retail customer accounts. This includes reconciling complex to advanced customer receivables across different sources and acting as the first point of contact with internal teams, external parties, and...
-
Collections Specialist
2 days ago
Taguig, National Capital Region, Philippines AMTEC GLOBAL SOLUTIONS INC Full time ₱360,000 - ₱420,000 per yearJob Title: Collections SpecialistWork Arrangement: Hybrid (4 days onsite, 1 day work-from-home, transition to 3 days onsite after 60-90 days)Office Location: McKinley West, Taguig CityWork Schedule: Night Shift, 9:00 PM – 6:00 AMCompensation: PHP 30,000 - PHP 35,000Who We AreAt AGSI, we believe people are at the heart of every successful business. Since...
-
Collections Specialist
2 days ago
Taguig, National Capital Region, Philippines Amtec Global Solutions Inc. Full time ₱360,000 - ₱420,000 per yearJob Title: Collections SpecialistWork Arrangement: Hybrid (4 days onsite, 1 day work-from-home, transition to 3 days onsite after 60-90 days)Office Location: McKinley West, Taguig CityWork Schedule: Night Shift, 9:00 PM – 6:00 AM Compensation: PHP 30,000 - PHP 35,000 Who We AreAt AGSI, we believe people are at the heart of every successful business....
-
BPO Collections Team Leader
2 days ago
Taguig, National Capital Region, Philippines HCLTech Full time ₱1,500,000 - ₱2,500,000 per yearDeliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:Participate in planning and forecasting exercise with onshore and business associatesCreate financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groupsIdentify and implement...
-
Income Associate
4 days ago
Taguig, National Capital Region, Philippines J&T Express Full time $40,000 - $60,000 per yearABOUT THE POSITIONFinance Income Associate is responsible for assisting in managing all aspects of a company's activities involving credit (Accounts Receivables) given to clients and customers, with a focus on supporting the collection of payments on delinquent accounts.Assist in the collection department by supporting staff with motivation, strategy, and...
-
Accounting Associate
2 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Full time ₱144,000 - ₱696,000 per yearJob descriptionLocation: BGC TaguigArrangement: Hybrid(Onsite Training)Schedule: Refer on the details below(either Dayshift, Midshift, Nightshift, depending on roles)Salary : 20, ,000 depending on the levelHERE ARE THE POSITIONS:Accounting Associate II (Special Pricing Request)Location: BGC, Taguig | Hybrid (Onsite Training) | Nightshift (9pm-6am)Salary:...
-
Collection Representative – Medical Billing
1 week ago
Taguig, National Capital Region, Philippines Systemantech Full time ₱600,000 - ₱1,200,000 per yearJob description:This role is responsible for timely and accurate resolution of account receivables either through insurance payment collections, adjustment, or write offs.This job description will be reviewed periodically and is subject to change by management.RESPONSIBILITIES:➢ Performs AR follow-up on assigned accounts taking into account Timely Filing...
-
Taguig, National Capital Region, Philippines Systemantech Full time ₱360,000 per yearWe're Hiring: Collections RepresentativeSalary: Up to PHP 30,000Schedule: Shifting | Night ShiftLocation: BGC taguigStart Date: ASAP | HMO Day 1 | 10 SLsAbout the Role:Are you experienced in handling healthcare revenue cycle management and insurance claims? Join our team as a Collections Representative and be part of a dynamic environment where you'll play a...