Collections Associate

6 days ago


Taguig, National Capital Region, Philippines WTW Full time ₱900,000 - ₱1,200,000 per year

Description
Working within a team, you will be responsible for ensuring that the outstanding invoices of the clients of Health and Benefits Philippines are updated, and Providers are paid upon due date. Also responsible in monitoring commissions, which should be accounted for as they come due.

The Role
As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.

Performance Objectives
Clients

  • Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues
  • Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.
  • Record accurate records of client communications
  • Investigate and resolve occurrences of unallocated cash

Excellence

  • Achieve a variety of targets, based upon qualitative and quantitative measures
  • Continually re-prioritize an ever-changing workload, ensuring activity is focused towards achieving a variety of targets
  • Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required
  • Ensure tasks are performed in accordance with Service Level Agreement objectives
  • Contribute ideas and actions towards the continuous improvement of processes within area of influence
  • Understand and apply Willis Towers Watson's Billing processes, policies, procedures and internal control standards.

People

  • Liaise with multiple stakeholders (Providers, Clients, Consultants, GBC Country Team) regularly regarding all aspects of collection activity performance
  • Interface with other Global Benefits Center associates to ensure compliance with cross-team responsibilities
  • Work effectively within the team dynamics

Qualifications
The Requirements

  • Experience working in a business-to-business Billing and Collections / Credit Control environment.
  • Well versed in aging and bad debts report as well as understanding Creditable Withholding tax.
  • Ability to interpret and analyze financial data.
  • Experience of working in an environment communicating with English speaking clients
  • Strong fluency in written and spoken English
  • Ability to articulate and communicate professionally is essential
  • Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail)
  • Ability to work well under pressure and meet ever changing deadlines and stretching targets
  • Adaptable, able to learn new processes, concepts, and skills
  • Ability to professionally handle and resolve, exceptions, and disputes.
  • Strong knowledge of MS Excel

WTW is an equal opportunity employer



  • Taguig, National Capital Region, Philippines Optum Full time ₱400,000 - ₱600,000 per year

    Company DescriptionAt Optum, we are committed to evolving health care so that everyone has the opportunity to live their healthiest life. We prioritize your unique needs, making health and well-being easy and affordable to manage. Our services are designed to deliver the right care at the right time, provide support for healthier choices, and simplify...


  • Taguig, National Capital Region, Philippines Arthaland Corporation Full time ₱800,000 - ₱1,200,000 per year

    Job SummaryThe Billing and Collection Associate plays a vital role in ensuring timely and accurate billing and effective collection of payments. This position is essential in supporting Arthaland's commitment to operational excellence, financial integrity, and customer satisfaction.Key ResponsibilitiesPrepare and issue accurate billing statements on a...


  • Taguig, National Capital Region, Philippines Ayala Land Malls, Inc Full time ₱250,000 - ₱500,000 per year

    Ayala Malls, it's all about creating an amazing experience. With over 60 commercial centers situated strategically in the Philippines' main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design and present a...


  • Taguig, National Capital Region, Philippines Dencom Consultancy and Manpower Services Full time ₱240,000 - ₱276,000 per year

    General DescriptionThe Accounts Receivable Collections Associate will be responsible for ensuring the accuracy and integrity of financial records related to retail customer accounts. This includes reconciling complex to advanced customer receivables across different sources and acting as the first point of contact with internal teams, external parties, and...


  • Taguig, National Capital Region, Philippines Carmudi PH Full time

    Job Description:Obtain information from the sales team, clients, or designated persons for processing and completing an insurance policy issuance.Process new applications, renewals, and modifications to existing cases. Obtain and verify the accuracy and completeness of information on claims forms, applications and related documents, and company...


  • Taguig, National Capital Region, Philippines Sunshine Fort North Bonifacio Commercial Mgt Corp Full time ₱900,000 - ₱1,200,000 per year

    Posting of rent, utilities, initial leasing charges and other charges in SAPCreating SAP Business Partner and Contract NumberPreparing and releasing of SOA to tenantsCollecting charges from the tenantsCommunicating with Treasury Office related to the posting of payment of tenantsReconciliation of past due charges with tenantsPreparing AR Aging, Past Due and...


  • Taguig, National Capital Region, Philippines Amtec Global Solutions Inc. Full time ₱360,000 - ₱420,000 per year

    Job Title: Collections SpecialistWork Arrangement: Hybrid (4 days onsite, 1 day work-from-home, transition to 3 days onsite after 60-90 days)Office Location: McKinley West, Taguig CityWork Schedule: Night Shift, 9:00 PM – 6:00 AM Compensation: PHP 30,000 - PHP 35,000 Who We AreAt AGSI, we believe people are at the heart of every successful business....


  • Taguig, National Capital Region, Philippines Cognizant Full time

    Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the...


  • Taguig, National Capital Region, Philippines HCLTech Full time ₱1,500,000 - ₱2,500,000 per year

    Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to:Participate in planning and forecasting exercise with onshore and business associatesCreate financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groupsIdentify and implement...

  • Income Associate

    6 days ago


    Taguig, National Capital Region, Philippines J&T Express Full time $40,000 - $60,000 per year

    ABOUT THE POSITIONFinance Income Associate is responsible for assisting in managing all aspects of a company's activities involving credit (Accounts Receivables) given to clients and customers, with a focus on supporting the collection of payments on delinquent accounts.Assist in the collection department by supporting staff with motivation, strategy, and...