Technical Support Staff for a Shopping Mall

1 week ago

Paranaque City, Calabarzon, Philippines Microgenesis Business Systems Full time ₱250,000 - ₱500,000 per year

Key Duties & Responsibilities

  • Provide endpoint technical support (desktops, laptops, POS, MMS, AX, networks, PABX, PABGM, ELV systems).
  • Serve as first-level contact for IT issues and coordinate with vendors for additional support.
  • Log all issues/activities in MISD ticketing system with proper documentation.
  • Diagnose and resolve endpoint and connectivity issues (LAN, WLAN, WAN, VPN, ZTNA).
  • Assist in setup, configuration, cabling, and troubleshooting of endpoints and network equipment.
  • Conduct cable installation, relocation, and maintenance.
  • Support Office 365 (email, Teams, SharePoint, backups, recovery, updates).
  • Collaborate with vendors for device warranty claims/repairs.
  • Conduct vulnerability remediation with MXDR and MISD personnel.
  • Provide after-hours/weekend support when required.
  • Maintain 97% service desk resolution ratio.

Qualifications:

  • Graduate of bachelor's degree in any computer-related courses.
  • Preferably with 1-2 years' relevant experience.
  • Experience in troubleshooting and maintenance of IT hardware, software, and networks.
  • Experience in administering data backup and recovery procedures.
  • Experience in IT asset management and evaluation.
  • Can work with minimal supervision.
  • Willing to work in shifting schedule including weekends and holidays.
  • Willing to render overtime if necessary.

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

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