Technical Support Engineer

2 days ago

San Pablo City, Calabarzon, Philippines South Asialink Finance Corporation Full time ₱216,000 - ₱264,000 per year

DUTIES AND RESPONSIBILITIES:

Issue Resolution

  • Diagnose and resolve hardware, software, and network problems

  • Respond to support tickets, emails, and calls from internal users

System Setup & Maintenance

  • Install and configure operating systems, applications, and devices

  • Perform routine system checks and updates

User Support

  • Assist with login issues, password resets, and access requests

  • Provide guidance on using internal tools and platforms

Documentation

  • Maintain records of issues, solutions, and system configurations

  • Contribute to internal knowledge base and support documentation

Collaboration

  • Work with System Admin, System Support, Database Admin, Network Admin teams to escalate complex issues

  • Coordinate with departments to understand and support their tech needs

Security & Compliance

  • Enforce security protocols and monitor for unauthorized access

  • Support data protection and backup procedures

JOB SPECIFICATIONS:

  • Bachelor's degree in information technology, Computer Science, or a related field
  • 1 - 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus

Technical Skills Must have knowledge in:

  • Printer troubleshooting (e.g., connectivity, driver issues, print queue errors)
  • Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics)
  • Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Also familiar with:
  • Active Directory and user account management
  • Internal systems (e.g., HRIS, ERP)
  • Ticketing platforms (e.g., Jira, ServiceNow)
  • Remote desktop tools

Soft Skills

  • Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn

Certifications

  • Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus

Work Environment

  • Office-based may require occasional after-hours support

Tools Used

  • Ticketing systems, internal databases, remote support tools, basic reporting platforms

Job Type: Permanent

Pay: Php18, Php22,000.00 per month

Work Location: In person

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