Client Services Manager

3 days ago

Taguig, National Capital Region, Philippines AS White Global Full time ₱1,200,000 - ₱2,400,000 per year

The Opportunity

AS White Global partners with leading Australian businesses to build high-performing international teams across Southeast Asia. With a focus on talent acquisition, integration, and management, we connect companies with exceptional professionals and ensure alignment both functionally and culturally. Our approach delivers long-term, transparent, and sustainable people solutions.

As a
Client Services Manager (
Account Manager), you will take on a critical role in nurturing client partnerships, acting as a strategic advisor, and ensuring service excellence across all engagements. This position offers the chance to step into a leadership capacity within a collaborative, high-energy team that values innovation, accountability, and results.

This role will initially be based fully onsite for the first six months, then transition to a hybrid setup of three days in the office weekly. Work hours will follow AU business hours (morning shift).

Key Responsibilities

  • Serve as the primary point of contact for clients, building strong relationships and representing their interests within the business.
  • Schedule regular check-ins to assess satisfaction, capture feedback, and identify growth opportunities.
  • Champion client priorities internally, ensuring seamless communication and timely resolution of issues.
  • Drive problem-solving initiatives to effectively address service challenges and client concerns.
  • Oversee smooth onboarding of new clients, managing scope, deliverables, timelines, and resources.
  • Contribute to team capability by identifying training opportunities and supporting professional development.
  • Deliver clear and consistent account performance reports to both clients and senior leadership.

Skills, Experience & Qualification

  • Minimum of 3 years' experience in account management, client services, or a related role within a consultancy or agency environment.
  • Outstanding communication skills in English—both written and verbal—with the ability to influence and present confidently.
  • Strong working knowledge of Microsoft Office and CRM platforms for account tracking and reporting.
  • Exceptional relationship-building skills, with a proven ability to foster client trust and loyalty.
  • Skilled in handling escalations and navigating complex issues with professionalism and tact.
  • Proactive and resourceful, able to anticipate challenges and drive effective solutions.
  • Highly organized, ambitious, and adaptable—comfortable thriving in a fast-paced, dynamic environment.

ASW Offers

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

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