Client Services Supervisor

1 week ago

Taguig, National Capital Region, Philippines Satellite Office Full time

ABOUT SATELLITE OFFICE

Satellite Office is 100% Australian owned and is one of the leading offshoring service providers in the Philippines.

Our business targets medium sized and high growth businesses on building their own dedicated teams in the Philippines. Satellite Office offers a range of Service Options to cater for a client's specific needs, with the most popular being the Full Service Model, based on serviced office or work from home options, and including Recruitment, HR Payroll and IT support. We have over 1,500 offshore staff placed on behalf of our Australian and US based clients.

Satellite Office's exceptional growth has been built on a strong and reputable client base across Retail and eCommerce, Technology and Digital, Finance and Professional services and others. Our clients range from publicly-listed, private, private equity and venture capital-backed entities.

Satellite Office is founded by the former Managing Director of Centrebet, CEO of DealsDirect and senior KPMG executive, Michael McRitchie.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Key Account Management

  • Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
  • Act as an escalation point and a major advocate of the client
  • Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or)
  • Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
  • Drive inside sales initiatives

Onboarding Operational Support

  • Conduct onboarding for new hires and nurturing long-term client and staff relationships
  • Establish a clear understanding of the client's tactical strategic plans
  • Prepare client/sales visit agenda and presentations
  • Develop effective communication platforms for clients and staff
  • Any other administrative task requested on a regular or ad-hoc basis
  • Deal with client requests and troubleshoot problems

New Account Setup

  • Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

WHAT ARE WE LOOKING FOR?

Personal Skills/Qualities

  • Proactive, resourceful, self-motivated, takes initiative
  • Strong communication skills (written and spoken)
  • High service orientation.
  • Ability to meet deadlines with excellent time management skills
  • Calm, polite, and professional behavior.
  • Precise, accurate and attentive to details
  • General business knowledge

Special Requirements

  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
  • Advanced knowledge of Google Doc, Sheets, Mail, Calendar
  • Experience with Australian businesses is beneficial

Qualifications/Experience

  • Bachelor's Degree
  • At least three plus (3+) years of experience in client/account management and new hire onboarding
  • Background in IT procurement and inventory management is a plus but not required

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