Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines WeMod Full time ₱400,000 - ₱600,000 per year

At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.

Our platform unites cutting-edge technology with security, transforming how players interact with games through innovative features like interactive maps and real-time mods. We're not just building software; we're crafting the future of gaming where every player can experience games exactly as they want to. We're creating a new category in gaming technology that will fundamentally change how people play.

Role Overview
Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of WeMod while maintaining our high standards for trust and technical excellence.

Key Responsibilities

  • Provide friendly, solution-focused support to our gaming community via email and Discord
  • Troubleshoot technical issues related to mods, game compatibility, and platform features
  • Collaborate with our testing team to verify and reproduce user-reported technical issues
  • Create and update support documentation in our knowledge base
  • Gather and share user feedback to help improve our products and services
  • Identify user experience gaps and potential improvements based on support interactions
  • Maintain response time and quality metrics while delivering personalized support
  • Assist in moderating community discussions and maintaining a positive environment
  • Identify and escalate complex technical issues or emerging trends

Who You Are

  • Active PC gamer with deep understanding of gaming culture and mechanics
  • Strong technical troubleshooting skills and problem-solving ability
  • Excellent written and verbal communication skills in English
  • Experience providing customer support via email, chat, or community platforms
  • Ability to explain technical concepts in user-friendly language
  • Strong attention to detail and documentation skills
  • Self-motivated with excellent time management abilities
  • Stable high-speed internet connection

Bonus Points

  • Experience with WeMod or similar modding platforms
  • Knowledge of common gaming issues and troubleshooting methods
  • Experience using support ticket systems and knowledge bases

What we offer

  • Competitive compensation
  • A flexible work environment that caters to your gaming schedule
  • A chance to be part of a passionate community of gamers and creators

How To Apply
Please submit:

  • Resume

Join us in creating the ultimate PC gaming companion

WeMod is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of background.

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