Technical Manager
3 days ago
The Company:
Netplay, Inc. is a value-added distributor with 18 years of experience in partnering for security and digital transformation solutions. Our mission is to empower organizations to operate efficiently, intelligently, and innovatively using modern digital technology and processes. We provide customized solutions across various sectors including carrier, government, finance, healthcare, education, transportation, and more.
The Role:
Help customers understand the value of our products and services. To achieve this, you need a deep understanding of our products and all its features, the underlying technology, our customers' needs and market developments including competing products.
Duties & Responsibilities:
- Oversee daily activities of the technical team, including ticket management and strategic projects, ensuring smooth operations.
- Facilitate seamless communication and collaboration between technical and sales teams
- Help provide solution design and best practices to customers
- Help scope customer's ICT requirements, from a business and technical perspective
- Deliver presentations and demonstrations to prospective and current clients
- Help perform configuration for price information, technical specifications, product offering
- Work closely with Customer and Sales to ensure successful POC and closure of the sales process
Experience:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
At least 3 years of experience in a similar technical role is a plus
Strong verbal, written, and interpersonal skills
Excellent presentation skills
Must also have experience in any of the following:
Data networking protocols, specifically TCP/IP, routing and switching
Server infrastructure and hardware
Data Center solution spaces: HyperConverged, Virtualization, Storage, Cloud Computing, Containers etc.
Cybersecurity - Firewalls, End point protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc.
Administrator level working knowledge of Windows, Linux or Unix skills an advantage
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