Client Service Specialist

4 hours ago

Pasig, National Capital Region, Philippines CPI Outsourcing Full time ₱160,000 - ₱240,000 per year

Duties and Responsibilities:

  1. Process and Service Management

  2. Execute service delivery in an efficient and effective manner

  3. Comply with wuality and security requirements within the team by conducting initial verification, identifying and documenting issues, providing feedback and documenting improvement.
  4. Ensure accuracy and timeliness of processed data through initial data verification and schedule management.
  5. Comply with documentation and monitoring requirements such as but not limited to Transaction Folders and Action Report.
  6. May be assigned as Master File Handler after passing the required certification exam.
  7. Update client's master file and company information set up.

  8. Verify uploaded/encoded information prior to final verification.

  9. Client Relationship Management

  10. Build rapport with internal and external clients through constant and effective communication on any service delivery related matters.

  11. Strictly comply with internal and external Service Level Agreemetns (SLA)

  12. Resource Management

  13. Support and recommend cost saving measures to meet financial objectiev of the Company

  14. Personal Leadership and Teamwork

  15. Take ownership of personal learning and development

  16. Ensure teamwork and discipline in the workplace
  17. Comply with internal control activities and adhere to related policies, procedures and guidelines.

Specifications:

  • Graduate of any business-related or IT-related course
  • Basic to advance knowledge in MS Excel
  • Basic to advance knowledge in SQL
  • Knowledge in payroll and/or attendance computation is an advantage
  • Keen on details
  • Customer oriented
  • Good communication skills
  • Preferably resident of Pasig or Mandaluyong

Job Types: Full-time, Permanent

Pay: Up to Php20,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Flexible schedule
  • Flextime
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

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