Continuous Improvement Lead

2 days ago

Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full time ₱900,000 - ₱1,200,000 per year

The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within global and divisional People delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency, effectiveness, and overall experience of People services.

Responsibilities:

  • Defines and embeds a standardised process management and continuous improvement framework.
  • Leads the adoption of a recognised methodology for process improvement and understanding of the customer journey.
  • Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
  • Assist in the development of project documentation in alignment with company policies.
  • Analyse workflow to create process maps and isolate areas of improvement.
  • Develop continuous improvement KPIs.
  • Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements.
  • Work with stakeholders from across QBE to evolve processes though process innovation and practice.
  • Identify the groups and people responsible for continually improving processes, define and communicate their role and deliver the training required to build capability.
  • Develop knowledge of external market environment and good practice.
  • Ensure the benefits of robust process management are recognised across the division.
  • Contribute to a positive and rewarding work environment and supports team members through change.

Work Experience:

Necessary Work Experience includes:

  • Moderate relevant experience.

Preferred Work Experience includes:

  • Solid experience in Business process improvement frameworks and processes

Qualifications:

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

  • Six Sigma green belt qualification.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

  • Service and Continuous Improvement

    2 hours ago

    Manila, National Capital Region, Philippines Optum Full time ₱60,000 - ₱120,000 per year

    Optumis a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Continuous Improvement Process Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Johnson & Johnson Full time ₱1,500,000 - ₱2,500,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Service and Continuous Improvement SME

    2 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    Role OverviewThe Service Improvement & Continuous Improvement SME will lead initiatives aimed at enhancing service delivery, operational efficiency, and customer satisfaction. This role is responsible for designing and executing improvement plans using Six Sigma, Lean, and other methodologies, and will serve as a strategic partner to leadership in driving a...

  • Continuous Improvement Officer

    2 days ago

    Manila, National Capital Region, Philippines PHILIPPINE SPAN ASIA CARRIER CORP Full time ₱900,000 - ₱1,200,000 per year

    About our CompanyPhilippine Span Asia Carrier Corp. is the Philippines' most trusted logistics partner.Logistics or shipping industry experience is preferred for this position.With 50 years of experience in the industry, we have the most significant shipping capacity complemented by the largest container fleet in the country. We serve 16 major ports in the...

  • Continuous Improvement Officer

    2 days ago

    Manila, National Capital Region, Philippines Philippine Span Asia Carrier Corp. (Manila) Full time ₱900,000 - ₱1,200,000 per year

    About our CompanyPhilippine Span Asia Carrier Corp. is the Philippines' most trusted logistics partner.Logistics or shipping industry experience is preferred for this position.With 50 years of experience in the industry, we have the most significant shipping capacity complemented by the largest container fleet in the country. We serve 16 major ports in the...

  • Service and Continuous Improvement SME

    2 weeks ago

    Manila, National Capital Region, Philippines Optum Full time ₱1,200,000 - ₱2,400,000 per year

    Optumis a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Business Continuity Planner

    6 days ago

    Manila, National Capital Region, Philippines Payreto Full time

    What We OfferCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife InsurancePosition OverviewThe Business Continuity Planner is responsible for ensuring that business operations remain resilient and uninterrupted during disruptions. This role involves assessing risks, developing and implementing...

  • Business Continuity Planner

    6 days ago

    Manila, National Capital Region, Philippines Curran Daly + Associates Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionPosition: Business Continuity PlannerIndustry: Financial Technology (FinTech)Work Setup: Hybrid (Makati-based)Work Schedule: Monday - FridayReporting To: VP PeopleWorks with: People, Finance, Information Technology and Operations DepartmentPosition OverviewThe Business Continuity Planner is responsible for planning, developing, implementing,...

  • Performance Improvement Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Manila Doctors Hospital (Manila Medical Services Inc.) Full time ₱1,200,000 - ₱2,400,000 per year

    Performance Improvement OfficerManila Doctors Hospital – Manila, PhilippinesAbout the HospitalManila Doctors Hospital is one of the country's leading healthcare institutions, recognized for its commitment to quality, safety, and patient-centered care. We continuously strive for operational excellence and innovation in all aspects of healthcare delivery....

  • Business Continuity and EHSS Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Dexcom, Inc. Full time ₱80,000 - ₱120,000 per year

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...