Team Leader BPO

Responsibilities:•The Operations Team Leader responsible for the solid overall workforce and client management and will take full ownership on supervising and motivating team members.Must have qualifications and/or Perks for the Job (at least 3):•Candidate should have at least 3 years of solid experience in team, performance and client management.•An...

Lead with Purpose, Inspire with Impact In the ever-evolving world of BPO and telco, leadership isn't just about managing calls-it's about creating connections that matter. Step beyond routine and take the helm in driving service excellence while nurturing your own growth. This role gives you the chance to balance impactful leadership with a rewarding career...

What we're looking forMinimum of 2 years' experience in a team leader or supervisory role within a BPO or call centre environment, preferably with exposure to Revenue Cycle Management (RCM)Proven track record of coaching and developing high-performing teamsExcellent communication, interpersonal, and problem-solving skillsAbility to multitask, prioritise, and...

Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards...

Duties and ResponsibilitiesEnsures that the team and staff meet the account's productivity standards.Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift.Monitors all areas of performance metrics and helps the program manager/s ensure client...

We are seeking an experienced and proactive Team Leader to oversee a team of Customer Support Agents across different accounts. This role is responsible for ensuring that the team achieves performance targets, delivers high-quality customer service, and adheres to process and compliance standards. The ideal candidate has strong leadership skills, excellent...

Support Services Group is looking for a leader who will act as an immediate supervisor and pacesetter of agents assigned. Duties and responsibility include assess, measure and enhancement of productivity performance of agent's activities associated to client service delivery and revenue generating effectiveness.What You Will Do:Responsible for team...

Team Leader - Working for Kantar AustraliaKantar is the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to...

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...

The Opportunity Teleperformance, a leading global provider of outsourced customer experience management services, is seeking a talented BPO Workforce Management Analyst to join their dynamic team in Mandaluyong City, Metro Manila. As a full-time BPO Workforce Management Analyst, you will play a crucial role in optimising staffing and efficiently managing...