Asset BPO Supervisor

6 days ago

Mandaluyong City, National Capital Region, Philippines Teleperformance Full time $104,000 - $130,878 per year

Teleperformance looking for full-time supervisory role overseeing a team of Asset BPO agents at Teleperformance's office in Mandaluyong City, Metro Manila. As the Asset BPO Supervisor, you will be responsible for managing and developing your team to deliver exceptional customer service and operational efficiency. This is an excellent opportunity to take the next step in your career and make a meaningful impact within a leading global customer experience company.

What you'll be doing

  • Effectively manage and motivate a team of Asset BPO agents to meet and exceed key performance targets.
  • Monitor team performance and provide regular feedback and coaching to drive continuous improvement.
  • Develop and implement strategies to enhance productivity, quality, and customer satisfaction.
  • Identify training needs and deliver tailored coaching and development programs.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements.
  • Collaborate cross-functionally to resolve escalated customer issues and address operational challenges.
  • Contribute to the implementation of new initiatives and process improvements.

What we're looking for

  • Minimum of 2 years' experience in a supervisory or team leader role within the BPO industry.
  • Strong customer service orientation and the ability to lead and motivate a team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in Microsoft Office applications and the ability to analyse and interpret data.
  • Knowledge of call centre operations, quality assurance, and performance management.
  • Demonstrated ability to work collaboratively in a fast-paced, dynamic environment.
  • Fluency in English, both written and spoken.

Apply now and become part of the Teleperformance team

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