Senior Case Manager

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

SENIOR CASE MANAGER / PARALEGAL

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We are looking for an Senior Case Manager/Paralegal to be part of our team.

• He/She is responsible in Billing and Client Accounts, Document Creation, Management, and Filing, Communications and Client Interaction, as well as Case Administration and Support.

MAIN RESPONSIBILITIES

Billing & Client Accounts

• Monitor, review, and verify billing hours submitted by attorneys and legal staff to ensure accuracy, compliance with firm policies, and alignment with client retainer agreements.
• Reconcile billing statements against time entries, adjust or query discrepancies, and coordinate corrections with attorneys.
• Use LawPay to process client payments, maintain billing records, generate invoices, track outstanding balances, and follow up on late payments.
• Prepare periodic billing reports for firm leadership (e.g. daily, weekly, monthly) showing revenue realization, write-offs, collections activity, and outstanding accounts.

Document Creation, Management & Filing

• Draft, format, proof, and finalize legal documents under attorney supervision: motions, pleadings, affidavits, discovery requests/responses, settlement agreements, correspondence, etc.
• Use Adobe Acrobat / Adobe Creative tools (e.g. Acrobat Pro, Acrobat DC) to assemble, edit, annotate, redact, and combine PDF documents, ensure consistent formatting, bookmarking, and hyperlinks.
• Maintain organized document storage systems (electronic file structure, naming conventions, version control).
• Perform legal research on statutory, procedural or case law under supervision and prepare summaries/memos for attorneys.
• Prepare filings (court, administrative) electronically or via physical submission as needed; track filing deadlines and confirm receipt.

Communications & Client Interaction

• Use Vonage (or firms telephony/VoIP system) to handle incoming and outgoing client calls, route calls to attorneys, schedule client appointments, and take message logs.
• Serve as liaison to clients: obtain necessary documentation, explain procedural steps, coordinate with third parties (medical providers, insurance, experts), and maintain client status updates.
• Draft client letters, email communications, and follow-up reminders.

Case Administration & Support

• Intake new matters: collect client information, intake questionnaires, conflict checks, and open new files in the case management system (or proprietary system).
• Monitor case calendars, deadlines, statute of limitations, hearings, status dates; issue alerts and reminders to attorney and support staff.
• Track and manage correspondence, discovery, evidence, exhibits, and case files.
• Assist attorneys with trial preparation: organize exhibits, prepare binders, coordinate logistics, and compile trial packets.
• Coordinate with external vendors (court reporters, expert witnesses, investigators) for scheduling, billing, and document exchange.
• Use BuyCrash (or firms accident/claim analysis tool) to obtain accident reports, police reports, claim details, and integrate data into case files (if applicable in personal injury matters).

Requirements

• 1 to 2 years of relevant legal or paralegal experience (preferred but not required)
• Strong English communication skills (written and spoken)
• Committed to long-term growth with the firm
• Legal background preferred (family law, personal injury, or civil litigation)
• Excellent time management and ability to work independently
• Comfortable communicating with clients, courts, and opposing counsel
• Experience with legal billing systems and trust accounting (preferred)
• Familiarity with e-filing systems (state and local courts)
• Knowledge of document automation tools (e.g., HotDocs, Lawyaw) is a plus
• Able to manage tight deadlines and perform well under pressure
• Willing to work on a night shift schedule.
• Willing to work at Tower 1, Rockwell Business Center, Ortigas