Junior Business Analyst

1 day ago

Quezon City, National Capital Region, Philippines Intogreat Full time ₱300,000 - ₱600,000 per year

We are seeking a detail-oriented and driven Junior Business Analyst to support business improvement initiatives and project execution. In this role, you will play a key part in understanding existing business processes, creating clear process maps and documentation, and ensuring smooth project delivery. This person must be a self-starter, can think outside the box and must show a great sense of teamwork to join a fast-growing company.

Project Management

  • Assists on designing timelines based on the capacity of the team and client expectations on project implementation
  • Comply with all necessary project documentations
  • Able to manage clients/stakeholders to deliver great customer experience and mitigate project risks
  • Ability to communicate with different types of stakeholders within the project, do meetings and presentations
  • Able to assist on creating comprehensive project plans and drive the project with all stakeholders
  • Creation of client proposals, desktop review, contracts, and other documents as requested
  • Do client on boarding training like new ways of working and cultural training
  • Handle queries, escalations or issues and provide relevant solutions to clients. Escalate as needed to HBOC or MD.
  • Work with recruitment team, IT and operations to ensure delivery of project timelines based on agreed TAT with the client
  • Delivery of service with high satisfaction rate from the client.

Procedure writing

  • Deliver to clients written processes and procedures within the project plan timeline
  • Able to understand processes and procedures and provide recommendations for improvement as necessary for the client
  • Identify wastes and gaps in the process to design more efficient processes for our clients.
  • Assist on designing process workflow and or recommending technologies to client as needed to improve their system.
  • Assist CD & O Manager on doing consulting work with clients as project managers
  • Design customer journey mapping, communication templates and other documents as needed in the journey map
  • Maintain a project plan that is well up to date, assist on advising client on upcoming due dates and managing any delays in the project
  • Other adhoc task as needed

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