Loan & Trade Servicing Account Officer

The Role

As a Loan and Trade Servicing Account Officer, you will ensure that the unit meets its strategic objectives and aligned with segment's target operating model on customer support infrastructure.

You will also manage the daily operation of the unit and overseas the resource allocation and workflow of all support activities including:

• Ensures the unit meet its service level agreement with both customers and internal units
• Pre-booking review and processing of all approved / documented business loan applications
• Ensures credit proposal for line renewals or line increase/decrease are complete on-time

How you'll contribute

• Resolve complex customer request or complaints in coordination with other internal units of the Bank.Coordinate and solve technical and transformation issue
• Responsible for KRA-setting and ensure that the team exceed the minimum KPI/KRA on a periodic basis
• Shall function as a workforce manager responsible to all facets of the unit. Manages teams of employees who specializes in credit and customer management. He/She shall focus on recruitment activities, the creation and management of performance reviews, capacity, and succession planning activities, as well as employee motivation.

• Manages and oversees team's day-to-day operations including:

• Ensures the unit meet its service level agreement with both customers and internal units

• All pre-booking and loan booking policy and guideline are complied
• No expired lines. All credit proposal for line renewals is processed on-time
• Maturing loans are renewed/extended on-time or fully paid by the borrower
• Borrower's request for line increase/decrease are processed per SLA
• Monthly statement of account is processed and delivered on-time to the borrower
• Manage reported documentary deficiencies of the borrower

• Shall closely coordinate with the following units to support unit's day-to-day operation:

• Sales

• Branch
• Retail Credit Operations Division
• Corporate and Consumer Loans Division
• Risk Management Group (credit and operational risk)
• Collection Division
• Legal Division
• Analytics and Reporting Division
• Establish internal guideline for the unit and shall be embodied on segments' operation manual
• Builds a collaborative culture across the team that encourages innovation for persistent improvement.
• Coordinates with Human Resources Management Group (HRMG) for personnel recruitment, training and development and retention through bonus and incentive schemes. Provide inputs in staff recruitment and performance appraisal.
• Participates in development and management of unit budget
• Ensures completion of goals and objectives and meeting of deadlines
• Develops plans to achieve short-term team goals and complete assigned project

What we're looking for

• Bachelor's degree in Industrial, Business Studies/Administration/ Management, Engineering, Information and Communication Technology, Computer Science with units on Project Management
• At least 5 years' experience as relationship manager, account officer, or credit manager for any loan related products (ex. corporate, retail, BUSINESS BANKING)
• Preferably with people management experience
• Strong loan and credit background
• Strong client-facing and excellent customer service and communication skills
• Working knowledge of loan origination software, databases, and tools. This includes but not limited to Office365, LOS, CRM, and Core Banking (Deposit, Loans, etc.) facilities.
• Able to bring in past experiences with less handholding, supervision or training required
• Able to engage stakeholders and garner their support by obtaining the necessary information and resources to ensure efficient customer service delivery
• Fully oriented in customer servicing and superb quality orientation

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.