Sales Support

Are you ready to take the next step in your career with a dynamic, fast-paced team? We're on the lookout for a passionate, motivated Sales Support professional to join our thriving company If you're eager to bring your skills to the table, grow professionally, and make a real impact, this could be the opportunity you've been waiting for. Read on to discover how you can be part of something extraordinary

Key Responsibilities

Quotes / Quote Revisions

• Quotes and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
• Urgent quotes and revisions were completed within the timeframes requested.
• All quotes and revisions are completed within 24 hours of receipt of full and complete information.
• All quotes and revisions are completed accurately and in line with the request details.

Orders / Order Revisions

• Orders and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
• Urgent orders and revisions were completed within the timeframes requested.
• All orders and revisions are completed within 48 hours of receipt of full and complete information.
• All orders and revisions are completed accurately and in line with the request details.

Customer Contact

• Assist the customer to the best of your ability, or pass them on to someone else who can help them.
• Always maintain a positive and helpful attitude when speaking to customers.
• Take messages and pass them on to the appropriate person, where necessary.
• Log all customer contacts in CRM.

Sales Team Support

• You may be required from time to time to assist the sales team in ensuring information is processed correctly in CRM, e.g., updating existing requests, prioritizing something as urgent, etc.
• Ensure you check with the sales team around any requests that are unclear, or if you believe they may have made a mistake in a request.

Wider Business Support

• Demonstrated understanding and commitment to company policy and procedure, including Company health and safety practices.
• Be part of the wider team to ensure the team meets all key objectives, short and long term.
• Assist in other projects/tasks as determined by your Manager

Qualifications

• Excellent attention to detail
• Ability to thrive in a focused role that requires sustained attention for extended periods.
• Highly organized with a strong ability to manage multiple tasks simultaneously.
• Proven track record of delivering results while managing conflicting priorities and instilling confidence in others.
• Comfortable enforcing rules among colleagues in a polite and friendly manner.
• Strong interpersonal skills, able to relate to a wide range of people openly.
• Excellent verbal and written communication skills.
• Proficient in administrative software (Outlook, Excel, etc.), quick to learn new software, and familiar with ERP systems.
• Experience, skills, and passion for administrative work.
• A bachelor's degree in business or administration is highly regarded but not essential.
• Over 3 years of experience in a fast-paced, administration-focused role.
• Demonstrable experience in customer service via phone and email.
• Data entry and ERP experience preferred.

Why Join Us?

• A competitive compensation package
• Work alongside forward-thinking professionals.
• Achieve the perfect work-life balance with our remote arrangements.
• We support continuous development to help you reach your full potential.

Ready to take your career to the next level and make a real impact? Apply now and complete our pre-screening test to be prioritized in the selection process. We're excited to see the difference you can make A ₱10k signing bonus awaits the successful candidate.

**A stable internet connection (with backup internet) at home is a MUST**