Sales Support Team Lead

3 days ago

Davao City, Davao, Philippines Prime Source Full time ₱900,000 - ₱1,200,000 per year

As a Team Lead, you will play a crucial role in driving team success and ensuring efficient day-to-day operations at our Davao site. This role requires someone who can inspire and lead a team while also maintaining a strong focus on quality standards, process efficiency, and operational consistency.

You will dedicate:

  • 50% of your time to team leadership – guiding, coaching, and supporting team members.
  • 50% of your time to QA and operations management – driving quality metrics, conducting audits, improving workflows, and assisting with other operations management responsibilities.

Hours
: Monday-Friday, 9pm-6am PHT (9am-6pm US EST)

Role and Responsibilities:

  • Lead, coach, and support a team of Sales Support Analysts to achieve individual and team goals.
  • Conduct regular 1:1s, team huddles, performance reviews and coaching sessions.
  • Set clear goals, monitor deadlines, and performance KPIs.
  • Conduct regular coaching sessions and employee development initiatives.
  • Listen actively to team feedback, resolve issues with empathy and professionalism, and foster a positive, inclusive team culture.
  • Foster a positive team culture focused on accountability, growth, and collaboration.
  • Track attendance, monitor PC utilization, and generate weekly and monthly reports on productivity, utilization, and QA performance.
  • Organize and coordinate team-building activities to promote engagement and collaboration.
  • Champion a culture of accountability, continuous learning, and professional development.
  • Provide feedback and reporting back to the corporate office on a regular basis.
  • Conduct regular quality audits, perform root cause analysis, and implement corrective action plans.
  • Collaborate with Managers and the Director of Operations on workflow optimization, escalations, and reporting.
  • Drive quality improvement initiatives and compliance with policies, processes & deadlines.
  • Analyze data to identify trends and areas for improvement.
  • Support reporting and documentation requirements.

Required Skills/Abilities:

  • 2-4 years of experience in a Team Lead, QA Supervisor, or Operations Manager role (Preferred).
  • Strong leadership and team development skills.
  • Solid understanding of QA processes and operational best practices.
  • Strong attention to detail, analytical & problem-solving skills.
  • Strong communication skills, both verbal and written.
  • Proficiency with CRM tools (Salesforce preferred), Excel, Outlook, and other Microsoft Office applications.
  • Experience in BPO, sales support, or shared services environments is a plus.
  • Ability to manage competing priorities in a dynamic, fast-paced setting.
  • Experience in night-shift roles (Preferred)

Benefits:

  • Highly competitive salary with incentives
  • Comprehensive benefits package
  • Supportive and collaborative team environment

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