Telephony Developer

Job Title: Telephony Developer - Contact CenterKey ResponsibilitiesResponsible for handling developments for telephony system used by contact center.Develop call flow scripts and assess user experience based on contact center requirement.Technical support for call flow changes and initiativesOversees the preparation and planning of call flows and...

Job Title: Telephony Developer - Contact CenterKey ResponsibilitiesResponsible for handling developments for telephony system used by contact center.Develop call flow scripts and assess user experience based on contact center requirement.Technical support for call flow changes and initiativesOversees the preparation and planning of call flows and...

Job Description:Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the preparation and planning of call flows and communication improvements. Manages the telephony platform...

About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...

Career OpportunitiesThriving at FPSExplore Our LocationsEmployee Log in Candidate Log in to ConnectMailInformation TechnologyManila, PhilippinesHybridUnified Communications Engineer- Manila- HybridJoin our team today and unleash your full potentialAbout UsFull Potential Solutions (FPS)is a performance-based, analytically driven omnichannel solutions...

Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

• Daily Operations: Schedule adherence, queue team health – status, FTE, leads loading liaison, dialing campaigns oversee with Dialer Manager, Phil Ai, Brightcall results tracked and reported, and researcher pipelines.• Performance Management: Track dials/hour, connect rate, research throughput, lead aging, and QA; coach to gaps with documented plans....

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

Monroe Consulting Group Philippines is recruiting on behalf of a leading provider of telecom, IP Telephony, and customized ICT solutions for businesses and government agencies in the Philippines.Job SummaryOur highly respected client is seeking a senior-level manager to oversee both Sales and Operations, driving performance, structure, and execution across...

About Orica At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an exciting...