
Customer Care Representative
2 days ago
Healthcare Account – Seasonal Hiring
SM Clark Pampanga | Virtual Process | October Class
Job Overview
Employment Type: Seasonal
Shift: Shifting Schedule
Work Setup: Onsite – SM Clark, Pampanga
Salary Package: Up to PHP 27,000
Start Date: October 12, 2025
Position Summary
Join our team as a Customer Care Representative for a healthcare account where you'll support patients and clients by handling inquiries, resolving concerns, and providing essential information across multiple channels. If you're passionate about delivering excellent service and thrive in a fast-paced, people-centered environment, this role is for you.
Your Responsibilities
- Handle customer concerns via phone in a professional and timely manner
- Provide accurate information about healthcare products, services, and policies
- Document customer interactions and maintain detailed records
- Resolve complaints efficiently while maintaining customer satisfaction
- Uphold quality standards, compliance guidelines, and KPIs
- Collaborate with team members to meet daily service goals
What We're Looking For
- Education: High School Graduate (Old Curriculum) or Higher
- Experience: At least 6 months of BPO experience is required
- Strong English communication and comprehension skills
- Willing to work on shifting schedules, holidays, and weekends
- Amenable to report onsite at SM Clark Pampanga
Why Join Us?
Competitive Salary Package (Up to PHP 27,000)
Performance-Based Incentives
Convenient Office Location – SM Clark Pampanga
Access to Upskilling Programs and Online Training
Lifestyle Perks – Hotel, Restaurant, and Retail Discounts
Engagement Activities, Team Building & More
Supportive Environment with Career Growth Opportunities
Ready to Make a Difference?
Apply now and be part of a team that supports people through healthcare services that matter
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