Senior Case Manager

Highlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events SENIOR CASE MANAGER / PARALEGAL Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent ROLE OVERVIEW We are looking for an Senior Case Manager/Paralegal to be part of our team. • He/She is responsible in Billing and Client Accounts, Document Creation, Management, and Filing, Communications and Client Interaction, as well as Case Administration and Support. MAIN RESPONSIBILITIES Billing & Client Accounts Monitor, review, and verify billing hours submitted by attorneys and legal staff to ensure accuracy, compliance with firm policies, and alignment with client retainer agreements. Reconcile billing statements against time entries, adjust or query discrepancies, and coordinate corrections with attorneys. Use LawPay to process client payments, maintain billing records, generate invoices, track outstanding balances, and follow up on late payments. Prepare periodic billing reports for firm leadership (e.g. daily, weekly, monthly) showing revenue realization, write-offs, collections activity, and outstanding accounts. Document Creation, Management & Filing Draft, format, proof, and finalize legal documents under attorney supervision: motions, pleadings, affidavits, discovery requests/responses, settlement agreements, correspondence, etc. Use Adobe Acrobat / Adobe Creative tools (e.g. Acrobat Pro, Acrobat DC) to assemble, edit, annotate, redact, and combine PDF documents, ensure consistent formatting, bookmarking, and hyperlinks. Maintain organized document storage systems (electronic file structure, naming conventions, version control). Perform legal research on statutory, procedural or case law under supervision and prepare summaries/memos for attorneys. Prepare filings (court, administrative) electronically or via physical submission as needed; track filing deadlines and confirm receipt. Communications & Client Interaction Use Vonage (or firm’s telephony/VoIP system) to handle incoming and outgoing client calls, route calls to attorneys, schedule client appointments, and take message logs. Serve as liaison to clients: obtain necessary documentation, explain procedural steps, coordinate with third parties (medical providers, insurance, experts), and maintain client status updates. Draft client letters, email communications, and follow-up reminders. Case Administration & Support Intake new matters: collect client information, intake questionnaires, conflict checks, and open new files in the case management system (or proprietary system). Monitor case calendars, deadlines, statute of limitations, hearings, status dates; issue alerts and reminders to attorney and support staff. Track and manage correspondence, discovery, evidence, exhibits, and case files. Assist attorneys with trial preparation: organize exhibits, prepare binders, coordinate logistics, and compile trial packets. Coordinate with external vendors (court reporters, expert witnesses, investigators) for scheduling, billing, and document exchange. Use BuyCrash (or firm’s accident/claim analysis tool) to obtain accident reports, police reports, claim details, and integrate data into case files (if applicable in personal injury matters). REQUIREMENTS 1–2 years of relevant legal or paralegal experience (preferred but not required) Strong English communication skills (written and spoken) Committed to long-term growth with the firm Legal background preferred (family law, personal injury, or civil litigation) Excellent time management and ability to work independently Comfortable communicating with clients, courts, and opposing counsel Experience with legal billing systems and trust accounting (preferred) Familiarity with e-filing systems (state and local courts) Knowledge of document automation tools (e.g., HotDocs, Lawyaw) is a plus Able to manage tight deadlines and perform well under pressure Willing to work on a night shift schedule. Willing to work at Tower 1, Rockwell Business Center, Ortigas #J-18808-Ljbffr