Sales Support Associate

3 days ago

Bagumbayan Metro Manila, Philippines Chemrez Technologies, Inc Full time ₱300,000 - ₱450,000 per year

GENERAL OBJECTIVE OF THE JOB

Sales Support Associate provides essential administrative and logistical support to a sales team, ensuring smooth sales processes and customer satisfaction. This role involves a mix of tasks, including managing documentation, handling customer inquiries, improving operational workflows, and potentially generating sales reports.

I. MANAGING CUSTOMER INQUIRIES

  • Responding to customer emails, phone calls, or chat messages.
  • Addressing common inquiries regarding products, services, or account issues.
  • Escalating complex issues to managers / sales

II. UPDATING CUSTOMER INFORMATION

  • Recording and updating customer contact details and references in Quickbooks.

III. GENERATING REPORTS

  • Tracking and generating reports related to sales.

IV. ACCOUNT AND PROCESS FAMILIARIZATION

  • Ensuring the team has service information to provide accurate answers.

V. PROVIDING FEEDBACK TO MANAGEMENT

  • Sharing recurring customer concerns or suggestions with management for process improvements.
  • Reporting any customer service challenges or bottlenecks that need attention.

VI. ATTENDING TO CUSTOMER COMPLAINTS FOR ESCALATIONS

  • Investigating customer complaints and ensuring proper follow-up for resolution.
  • Coordinating with other departments (e.g., sales, technical support, regulatory) to address customer needs.

VI. INVENTORY OR PRODUCT MANAGEMENT

  • Regularly check the stock levels to ensure that we have enough inventory

RELEVANT INFORMATION REGARDING THE JOB

This position will support the Chemrez Technologies LLC based in the US so will be working on night shift and can work remotely.

Qualifications Required

  • Must be a Graduate of Business Administration, Accounting or any related field of study
  • Must have 1-2 years of relevant experience
  • With Logistics, and Sales & Order Experience is preferred
  • Good English Written and Verbal Communication Skills
  • Willing to report in Calle Industria, Bagumbayan, Quezon City
  • Willing for a 5-days compressed work week schedule

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