Customer Support Representative

4 days ago

Work from Home, Philippines CrewBloom Full time ₱300,000 - ₱450,000 per year

We are currently looking for a dedicated and customer-focused individual within the dental field to join our client's team as a Customer Service Representative. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction:

  • Engage with customers in a friendly and professional manner to address their questions and concerns.
  • Provide information about dental services, procedures, and any related inquiries.

Appointment Scheduling:

  • Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.

Insurance Coordination:

  • Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.

Problem Resolution:

  • Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.

Product Knowledge:

  • Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.

Documentation:

  • Maintain accurate and up-to-date customer records in the database.
  • Document customer interactions, issues, and resolutions for future reference and continuous improvement.

Team Collaboration:

  • Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
  • Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

Requirements:

  • Previous experience in customer service, preferably in a dental setting
  • Knowledge of dental procedures, terminology, and insurance processes.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Proficiency in using customer service software and office applications.

Minimum Technical and Work Environment Requirements:

  • Internet Connection:
  • Primary internet connection with a minimum speed of 15 Mbps.
  • Backup internet connection with at least 10 Mbps.
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device:
  • Desktop or laptop equipped with at least:
  • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
  • A minimum of 8 GB RAM.
  • Backup Device:
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • A functioning webcam.
  • A noise-canceling USB headset.
  • A quiet, dedicated home office space.
  • Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits:

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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