Customer Success Software Developer

7 days ago

Cavite City, Calabarzon, Philippines Corporate Executive Search, Inc. (CESI) Full time

Ophardt Hygiene is dedicated to breaking the chain of infection by providing universal access to life-saving hygiene solutions. Innovation and problem-solving are at the heart of our company. We uphold corporate values of humility, helpfulness, quality, and cooperation.

We are seeking a talented Customer Success Software Developer to bridge the gap between customer support and software development. The ideal candidate will leverage technology to solve real-world problems, provide exceptional customer experiences, and ensure the highest quality in products and services.

Responsibilities:

1. Sales Support:

  • Provide technical support to the sales team, addressing client inquiries and tailoring solutions.
  • Assist in preparing technical proposals, ensuring clear communication of product specifications and capabilities.
  • Conduct technical product demonstrations and training sessions for potential and existing clients.
  • Gather and relay customer feedback to the product development team.

2. Software Development:

  • Contribute to the development and maintenance of our SaaS platform, ensuring it remains robust, scalable, and user-friendly.
  • Work on client-specific customizations and integrations, adapting our software solutions to meet unique client requirements.
  • Identify, troubleshoot, and resolve software issues.
  • Collaborate with product and development teams to enhance the software and incorporate new features based on customer and market needs.

3. Installation Support:

  • Participate in major installations to ensure all IoT devices are working properly, software is set up for customers, and users are trained to use the systems.

Qualifications:

  • Bachelor's degree in Engineering, Computer Science, or a related field.
  • Minimum 2 years of experience in sales, customer support, quality assurance, or software development.
  • Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
  • Excellent verbal and written communication skills in English (additional Asian languages are a plus).
  • Strong analytical and problem-solving skills, with attention to detail.
  • Ability to work independently in a remote setting and manage multiple responsibilities.

Preferred Experience:

  • Extensive experience with Java EE, Spring Framework (Boot), and related technologies:
    Demonstrated by years of experience as a Software Engineer, with significant expertise in Java and related technologies.
  • Proficiency in front-end technologies such as Angular 2+, React, VueJS, and JavaScript:
    Demonstrated by experience in developing web applications and user interfaces.
  • Experience with cloud platforms such as AWS and GCP:
    Demonstrated by experience in deploying and managing applications on cloud platforms.
  • Knowledge of database systems such as PostgreSQL, MySQL, and MongoDB:
    Demonstrated by experience in designing and developing database schemas and queries.
  • Experience with Agile development methodologies:
    Demonstrated by experience in leading agile teams and participating in agile development projects.
  • Integrating with REST APIs

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