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Customer Service Representative

3 weeks ago

Cavite City, Calabarzon, Philippines StaffSmart Outsourcing Full time

About the role

We are seeking a talented and enthusiastic Customer Service Representative (CSR) to join our dynamic team at StaffSmart Outsourcing. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients via telephone and digital channels. This is a virtual position, allowing you to work from the comfort of your own home in the Alabang Muntinlupa City.

What you'll be doing

  • Handling inbound customer inquiries and requests with professionalism and empathy
  • Resolving customer issues efficiently and effectively, ensuring a positive experience
  • Accurately documenting customer interactions and maintaining detailed records
  • Collaborating with cross-functional teams to provide optimal solutions for customers
  • Adhering to company policies and procedures to deliver consistent service
  • Actively seeking opportunities to enhance customer satisfaction and loyalty

What we're looking for

  • Previous experience in a customer service or call centre environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking abilities
  • Proficient in using computer systems and various software applications
  • Commitment to delivering high-quality customer service and a genuine desire to help others
  • Adaptable to change and able to work in a fast-paced, dynamic environment

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive benefits package, including health insurance and retirement plans
  • Opportunities for career advancement and professional development
  • Collaborative and supportive work culture that values work-life balance
  • Access to cutting-edge technology and tools to enhance your productivity

About us

StaffSmart Outsourcing is a leading provider of customer service and call centre solutions, serving a diverse range of industries. With a focus on innovation, quality, and customer satisfaction, we have built a reputation for delivering exceptional results. Join our team and be a part of our continued success story.

Apply now and take the first step towards an exciting and rewarding career with StaffSmart Outsourcing