Team Leader for US Retirement Services l EXL MOA

Overview:EXL Mall of Asia is looking for an experienced Operations Manager & Senior Manager to lead our US Retirement Services team. The successful candidate will oversee daily operations, drive process excellence, and ensure the delivery of high-quality service to our US-based clients. This role requires a strong background in retirement services...

Overview:Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion.Role/ Responsibilities:Manage the process and take...

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media. Roles and ResponsibilitiesInteract with...

Role/ ResponsibilitiesServes as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingMonitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.Assist new hires such that they are productive on the floor in the...

Basic FunctionThe role is primary responsible to identify ways for the staff to improve their overall speaking skills. This may include vocal delivery, articulation, body language, speaking techniques, and persuasive dialogue. The Communication Coach is responsible for evaluating staff to ensure adherence to communication and language acceptable standards....

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Minimum QualificationsMinimum of 2 years...

Basic FunctionHelp the HRBP Manager/Senior Manager and/or AVP/SAVP promote the achievement of the business goals of HR Operations through the development and alignment of HR Strategies and goals.Assist in the administrative function of the HRBP. Partner with all the HRBP leaders and Operations Teams in delivering value added HR requirements through regular...

Responsibilities:Responsible for managing staffing models and scheduling processesManage agent schedules, IDPs and make necessary adjustments as needed.Update employee information changes inside Verint WFO systemMonitor agent adherence against their schedules in Verint WFO systemEnsure staffing requirement is met based on the IDPsCommunicate effectively with...

Start an exciting career in one of the leading BPO companies in the country Whether you're just beginning your journey or already have BPO experience, we have the right opportunity waiting for you here at MOA Site.Location: Ground Floor, One E-Com Building, Harbor Drive, MOA Complex, Pasay CityWork Arrangement: OnsiteApplication Process: Onsite Interview and...

Overview Join to apply for the Manager-Back-End/Voice/ Customer Service-Outbound Customer Service role at EXL . The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee...