PHRN - Communication Coach Specialist l EXL Philippines

1 day ago

Mall of Asia Metro Manila, Philippines EXL Service Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

Basic Function

The role is primary responsible to identify ways for the staff to improve their overall speaking skills. This may include vocal delivery, articulation, body language, speaking techniques, and persuasive dialogue. The Communication Coach is responsible for evaluating staff to ensure adherence to communication and language acceptable standards. This individual is also responsible for providing coaching/feedback to staff in order to develop their communication skills. This role is also responsible for designing and delivering high performing learning solutions in relation to communication effectiveness. The job focuses in monitoring and reviewing the overall learning and development programs for an effective and efficient operational planning and process management. The job also includes curriculum and content development, module designing, evaluating training feedback, and providing recommendations to further enhance the effectiveness of trainings. Furthermore, the role is to develop and enhance business talents and evolve future leaders. The primary interactions would include assessing, training, and mentoring leadership with periodic reporting to stakeholders.

Essential Functions

  • Sample and evaluate language quality
  • Identifying the gaps between the desired state and the current state of knowledge and developing
  • Customized training curriculum that is scalable and provides EXL a competitive edge
  • Work with stakeholders to create capability building strategy based on communication-related skills identified
  • as necessary to achieve overall organization goal
  • Training need analysis, researching, designing and developing content such as module outlines,
  • presentations, trainer's guide, participant's guides and other training material
  • Designing training aids like activities, role plays, case studies, etc. in order to make the training session more
  • lively and interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance
  • with internal standards
  • Identification of appropriate methodology for the implementation of training
  • Training and certification of trainers on the training modules
  • Building PPTs and other material and participate in presentation to the client/ internal customers
  • Participate during client visits (presentation of communication programs)

Education Requirements

  • College Degree Holder (Preferably BSN)
  • Active licensed of PHRN or USRN is a plus

Work Experience Requirements
- Total work experience should be a minimum of 5 years in the contact center operations and training combine
- Open for non-bpo experience but should have teaching experience

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