Assistant Manager/Team Leader for Insurance l EXL MOA

Overview:We are seeking a proactive and experienced Team Leader to oversee the daily operations of our Retirement and Services team. The successful candidate will ensure efficient service delivery, compliance with policies and regulations, and a strong focus on customer satisfaction and operational excellence.Role/ Responsibilities:Manage the process and...

Overview:EXL Mall of Asia is looking for an experienced Operations Manager & Senior Manager to lead our US Retirement Services team. The successful candidate will oversee daily operations, drive process excellence, and ensure the delivery of high-quality service to our US-based clients. This role requires a strong background in retirement services...

Role/ ResponsibilitiesServes as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingMonitor transactions with an ongoing basis and take corrective steps where necessary or make incremental improvements.Assist new hires such that they are productive on the floor in the...

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media. Roles and ResponsibilitiesInteract with...

Basic FunctionThe role is primary responsible to identify ways for the staff to improve their overall speaking skills. This may include vocal delivery, articulation, body language, speaking techniques, and persuasive dialogue. The Communication Coach is responsible for evaluating staff to ensure adherence to communication and language acceptable standards....

Basic FunctionHelp the HRBP Manager/Senior Manager and/or AVP/SAVP promote the achievement of the business goals of HR Operations through the development and alignment of HR Strategies and goals.Assist in the administrative function of the HRBP. Partner with all the HRBP leaders and Operations Teams in delivering value added HR requirements through regular...

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Minimum QualificationsMinimum of 2 years...

Responsibilities:Responsible for managing staffing models and scheduling processesManage agent schedules, IDPs and make necessary adjustments as needed.Update employee information changes inside Verint WFO systemMonitor agent adherence against their schedules in Verint WFO systemEnsure staffing requirement is met based on the IDPsCommunicate effectively with...

General Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsEssential Functions:Manage teams and ensure...

Job DescriptionBand B1/B2 level resources for EXL Digital Embedded Analytics and Intelligent Automation Front-end internal and external clients along with solution experts and project manage delivery. Responsible for identifying opportunities for automation by accessing the detailed process, development, maintenance and optimization of Selenium, VBA & Power...