Collections Specialist

4 days ago


Work from Home, Philippines TCLS Mortgage Processing Center of America Inc. Full time ₱252,000 per year

Job Highlights

  • Work from Home (Company Issued Equipment with Internet Allowance)
  • Competitive Compensation
  • Online Processing up to Job Offer

Essential Job Function

  • Monitor and manage delinquent mortgage loan accounts and initiate appropriate collection actions.
  • Contact borrowers to resolve payment issues and offer loss mitigation options such as loan modifications, forbearance or repayment plans.
  • Maintain detailed account records and update servicing systems (e.g. Black Knight MSP).
  • Assist with the foreclosure process, including preparing documents and coordinating with legal teams.
  • Ensure compliance with RESPA, TILA, CFPB, FDCPA, and other applicable regulations.
  • Manage escrow account issues, tax/insurance disbursements, and payment processing.
  • Respond to borrower inquiries and complaints with professionalism and empathy.
  • Collaborate with internal departments such as Legal and Customer Service.
  • Perform skip tracing on unresponsive borrowers and update contact information as needed.
  • Prepare and submit reports on delinquency status, payment trends, and recovery performance.

Job Requirements (Education / Work Experience)

  • Graduate of a 4-year Bachelor's degree in Finance / Accountancy / Banking or equivalent.
  • At least 2 years work experience in mortgage servicing regulations, collections or loss mitigation.
  • Strong interpersonal, negotiation, and problem-solving skills.
  • English proficiency and familiar with MS Word, Excel, Outlook.
  • Ability to manage multiple tasks and prioritize effectively under pressure.

Job Type: Full-time

Pay: From Php21,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Work from home

Work Location: Remote

Expected Start Date: 08/25/2025



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