Collections Specialist

3 days ago

Work from Home, Philippines Staff4Me Full time ₱400,000 - ₱600,000 per year

Responsibilities:

  • Conducts outbound collection calls in a professional manner to maintain customer relationships
  • Instructs customers how to process payments via company's online portal
  • Provides daily, weekly tracking reports & metrics on outstanding AR
  • Documents collection activity within company collections module and Excel
  • Provides customer invoices and statements and contracts as requested by customer – reviews customer account information with customer
  • Identifies and fully documents any disputed items from customers – coordinates with internal departments for resolution of disputes and ensures customer payment is received after dispute is resolved.
  • Accountable for resolving client-billing problems and decrease accounts receivable delinquency

Requirements:

  • Prior experience in commercial collections or accounts receivable is a must. (Must have experience collecting at least $10,000 or more.)
  • Proficiency in using collection management software and MS Office applications.
  • Strong negotiation and communication skills.
  • Excellent attention to detail and ability to work effectively under pressure.
  • Good problem-solving and analytical skills.
  • Ability to handle confidential and sensitive information with integrity.
  • Strong organizational and time management abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Knowledge of legal and regulatory requirements related to collections is a plus.
  • Skills:
  • Excellent communication skills, both written and verbal
  • Fluent in English, Required
  • Strong attention to detail and follow-up
  • Ability to work independently & adapt to a fast-past environment
  • Collection Software Experience:
  • Sage Intacct, preferred
  • Proficiency in Microsoft Office including Excel, Outlook, Teams
  • Salesforce

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