Manager – Governance

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Global Operational Risk & Resilience Oversight (ORRO) is an independent second line risk function that provides challenge and oversight and guidance to a variety of stakeholders so that operational risks are appropriately managed and in alignment with risk appetite. Specifically, the ORRO department is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks. 

Reporting to the AVP of Global ORRO Governance, Strategy and Risk Programs Oversight, this manager role will support the Governance & Reporting pillar and will provide oversight a challenge over the key metrics and trends to support operational risk posture.

The position requires a good foundation and understanding of OSFI E-21 Operational Risk & Resilience Management guideline, specifically around key risk indicators. The position also requires risks and controls knowledge and experience, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Position Responsibilities:

• Support the Operational Risk Metrics methodology and program, including identifying opportunities for improvement and socialization with key stakeholders.

• Perform metrics validation (ensuring completeness and accuracy with source information), conclude and report on findings and recommendations.

• Compare metrics against industry best practices and propose changes to align with risk exposure or emerging risk.

• Perform thematic reviews – deep dive into metrics behaviors and use key data insights to validate metrics are still measuring the right risk exposure and behavior.

• Engage in training activities to support first and second line adoption of the methodology and program.

• Support the monthly reporting to risk committees.

Required Qualifications:

• Minimum 3-5 years' experience in Reporting and Metrics detailed analysis, including governance and project management skillset.

• Experience with developing business case, project overview and dashboard, presentations (highly proficient with PowerPoint, Visio, etc.)

• Decision-Making: Ability to make informed, timely decisions to keep projects on track.

• Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings.

• Strong understanding of operational risk is preferred, but not required

• Ability to build and manage relationships with various key internal stakeholders from key contributors to senior executives.

• Strong analytical and problem-solving skills

Preferred Qualifications:

• University degree from reputable university

• Good foundation in operational risk management

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement