Security and Governance Manager

5 hours ago

Quezon City, National Capital Region, Philippines Tate Asia Partners LLP Full time ₱960,000 - ₱1,800,000 per year

Role & Responsibilities:

We are looking for a driven and experienced Manager – Service Governance to oversee and strengthen the organization's service governance framework. This position plays a key role in ensuring that service delivery supports business goals, adheres to regulatory standards, and consistently enhances quality, efficiency, and customer satisfaction.

Governance & Compliance:

  • Develop, implement, and manage service governance frameworks, policies, and procedures.
  • Ensure compliance with ITIL methodologies and recognized industry standards.
  • Oversee adherence to both contractual obligations and regulatory requirements.

Performance Monitoring:

  • Establish and monitor KPIs and SLAs to assess and optimize service performance.
  • Conduct regular service performance reviews with both internal teams and external partners.
  • Identify performance gaps and collaborate with service owners to implement necessary improvements.

Vendor & Stakeholder Management:

  • Coordinate with external service providers to ensure alignment with service-level commitments.
  • Partner with internal departments to integrate governance practices with organizational objectives.

Risk Management:

  • Recognize potential risks in service delivery and governance processes and create mitigation plans.
  • Take part in audits, reviews, and risk evaluation activities.

Continuous Improvement:

  • Champion initiatives that enhance service quality and governance efficiency.
  • Lead activities such as Root Cause Analysis (RCA), Problem Management, and Lessons Learned sessions to drive ongoing improvement.

Requirements:

  • Bachelor's degree in Information Technology, Business Administration, or a related discipline.
  • Minimum of 7 years of experience in service management or IT governance, including 3 years in a leadership role.
  • ITIL v4 Foundation certification required (Intermediate or Expert level preferred).
  • Strong analytical thinking, reporting, and stakeholder engagement abilities.
  • Excellent communication and leadership skills.
  • Proficiency in ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management.

Job Type: Full-time

Pay: Php80, Php150,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

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