
Configuration Management Governance Analyst
1 week ago
The Configuration Management Governance Analyst will be responsible for enforcing governance, maintaining standards, managing the intake of service tickets and inquiries associated to configuration management maintenance. The Configuration Management Governance Analyst will also be responsible for building and maintain the configuration management and CMDB framework associated to CI Asset Classification, Ci definitions and taxonomy, alignment to Manulife global governance standards, naming conventions, attributes, data sources, relationships, and CMDB attestations. Additional responsibilities include managing all configuration and CMDB policy, process and procedures, and training and educating the user community.
Position Responsibilities:
- Manage the governance and attestations for CMDB CI's (add/update/retire)
- Track compliance to policies and procedures and resolving configuration item compliance issues.
- Build relationships with internal stakeholders to define and populate business services in CMDB.
- Enforce adherence and alignment to CMDB Health measurement and monitoring of completeness, correctness, compliance, aging, duplicates, errors, orphans, staleness, and fullness.
- Represent the CMDB team as a point of contact for Configuration Management (CMDB) for Infrastructure (Hardware) and Business Applications (Software) for end-user computing and data centers.
- Collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate.
- Standardize the CI types, naming conventions, attributes, asset classes, and relationships.
- Maintain data quality, integrity, and security of CMDB.
Required Qualifications:
- Minimum 2 years hands-on experience and background in ServiceNow CMDB, configuration management and discovery
- Solid understanding of IT configuration management, CMDB, discovery, and configuration management governance
- Understanding of ITIL, ITAM, and IT Service Management concepts
- Configuration Management, ITIL, and/or ITAM certification is a plus.
- Proven success managing and supporting a CMDB/CMS, preferably ServiceNow.
- Maintaining CMDB CI lifecycle status and creating CMDB Health dashboards.
- Amenable to work in Quezon City (UP Ayala Technohub)
- Amenable to work in a hybrid set-up (3x a week onsite)
- Amenable to work in night shift schedule, 9pm-6am PHT
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid-
IT Governance Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full timeAbout Advanced EnergyAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our...
-
Workday Configuration Analyst,
4 weeks ago
Makati City, National Capital Region, Philippines CloudKitchens Full timeTitle: Workday Configuration Analyst (Hybrid)Contract: Temporary Fixed Term 3-6 monthsWho we areAt Cloudkitchens, we're dedicated to creating commercial kitchens designed specifically for food delivery. We present a low-risk, minimal upfront investment, and substantial potential for growth, providing a golden opportunity for small to medium-sized F&B...
-
System Configuration Management Engineer
1 week ago
Quezon City, National Capital Region, Philippines Hyundai Rotem - Manila Branch Full time ₱1,200,000 - ₱2,400,000 per yearRoles and responsibilities:Establishing and maintaining the Configuration Management Plan;Establishing the overall E&M system configuration management policies;Assuring that configuration management principles and policies are correctly understood and implemented among involved subsystem organizations;Assuring that a correct change control process is...
-
Vendor Governance Management Analyst
2 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:The Analyst – Vendor Governance Management reports locally to the Director, 3rd Party Vendor Risk Governance in MBPS and supports the Sr. Director, Vendor Governance Management in Canada (Business Unit) and is responsible for ensuring effective risk management of the Company's vendors globally. As a critical element of the first line of...
-
Data Governance Analyst
4 weeks ago
Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Data...
-
Workday Configuration Analyst,
3 weeks ago
Makati City, National Capital Region, Philippines CloudKitchens Full timeWhat You'll DoWe are seeking a detail-oriented and proactive Workday Configurations Analyst to join our team. The ideal candidate will have a strong understanding of Workday configuration and be primarily responsible for managing and resolving tickets related to system configuration and troubleshooting. This role requires effective problem-solving skills, a...
-
Data Governance Analyst
3 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per yearTo fulfill our organization's mission "Decisions made easier. Lives made better", we need to deliver data faster with integrity. US Data Office is seeking an experienced Data Governance Analyst to provide and support data-driven solutions.The Data Governance Analyst is responsible for enabling and governing the adoption of the data governance capabilities...
-
Workday Configuration Analyst,
3 days ago
Makati City, National Capital Region, Philippines CloudKitchens Full time ₱500,000 - ₱1,000,000 per yearContract:Temporary Fixed Term 3-6 monthsWho We AreCloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the...
-
Data Governance Analyst
4 weeks ago
Quezon City, National Capital Region, Philippines Manulife Financial Full timeOverviewTo fulfill our organization's mission "Decisions made easier. Lives made better", we need to deliver data faster with integrity. US Data Office is seeking an experienced Data Governance Analyst to provide and support data-driven solutions.The Data Governance Analyst is responsible for enabling and governing the adoption of the data governance...
-
Data Governance Analyst
3 days ago
Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱800,000 - ₱1,200,000 per yearRole Overview (REQ As a Data Governance Analyst / Specialist, you will have end-to-end responsibility for supporting and enhancing data quality, governance, and processes to deliver an optimal customer and user experience. You will work within an agile squad alongside other experts to achieve the team's mission, while also contributing to a product...