Service Management Senior Specialist

1 week ago

Taguig, National Capital Region, Philippines HRTX Full time ₱3,500,000 - ₱4,500,000 per year

Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required

Key Responsibilities

  • Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
  • Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
  • Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
  • Ensure compliance with internal policies and external standards through regular audits and monitoring
  • Collaborate with stakeholders to improve transparency, efficiency, and process adherence
  • Optimize staffing plans based on operational trends and forecasts
  • Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
  • Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
  • Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence

Qualifications

  • Bachelor's degree in Business, Finance, Data Analytics, or a related field
  • At least three years of experience in service management or process improvement roles
  • Strong experience working with US-based clients or organizations is required
  • Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
  • Strong analytical, problem-solving, and communication skills
  • Certification in Lean, Six Sigma, Agile, or PMP is preferred
  • Familiarity with automation tools is an advantage
  • Highly organized, proactive, assertive, and able to communicate with empathy

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