Senior Service Delivery Manager

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,000,000

Job Title: Senior Service Delivery Manager

Job Description:

As a Senior Service Delivery Manager, you will be responsible for overseeing the daily operations of a contact center team. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities:
  • Lead a team of front-line supervisors and staff to deliver exceptional customer service.
  • Develop and implement strategic plans to improve operational efficiency and customer satisfaction.
  • Collaborate with cross-functional teams to drive business results and meet customer needs.
  • Manage budgets, resources, and timelines to ensure successful project delivery.
  • Identify and mitigate risks, ensuring compliance with regulatory requirements and company policies.
  • Foster a culture of continuous improvement, encouraging innovation and creativity within the team.
  • Develop and implement training programs to enhance employee skills and knowledge.
  • Conduct regular performance evaluations and provide constructive feedback to employees.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or related field.
  • Minimum 5 years of experience in a leadership role, preferably in a contact center or customer service environment.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills, with the ability to interpret data and make informed decisions.
Benefits:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.

What We Offer:

At our organization, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits, including competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

Join Our Team:

If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a real impact on our business and contribute to our mission of delivering exceptional customer experiences.

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