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Client Support Associate

2 weeks ago

Antipolo City, Calabarzon, Philippines Intelegencia Full time $40,000 - $60,000 per year

We are seeking an
experienced, detail-oriented Client Support Associate
to join our Facilities Management – Maintenance and Repair Department. In this role, you will work closely with Account Managers to deliver
exceptional customer and vendor service
, ensuring smooth operations from start to finish.

Your responsibilities will include client communications, work order processing, and close collaboration with the Repair & Maintenance Team.
Strong communication skills, attention to detail, and the ability to manage multiple tasks
are essential to ensuring accurate record-keeping, timely invoice processing, and efficient coordination of services.

Key Responsibilities

  • Quality Assurance Follow-Up:
    Conduct post-service follow-up calls or emails to clients, document feedback, and escalate issues to Account Managers when necessary.
  • Work Order Coordination:
    Liaise with clients to gather required information for scheduling work orders.
  • Vendor Sourcing & Onboarding:
    Research, vet, and onboard new vendors; ensure all required documentation is uploaded to SharePoint.
  • Work Order Processing:
    Manage work orders in ServiceSync WOM, adhering to customer-specific guidelines and budget limits.