
Client Support Specialist
1 day ago
This role is pivotal to our consumer engagement efforts.
As a customer service professional, you will be responsible for delivering exceptional call experiences to clients with diverse needs. This entails understanding their requirements and providing tailored solutions to meet their expectations.
Key Responsibilities:
- Understand client needs and provide personalized solutions.
- Conduct thorough research on provider data and communicate findings effectively.
- Maintain a professional demeanor while engaging with clients over the phone.
- Document conversations accurately and maintain attention to detail.
- Be adaptable and flexible in a fast-paced environment.
- Meet productivity standards and work independently with minimal supervision.
Requirements:
Strong written and verbal communication skills are essential.
Prior experience in customer-facing roles, preferably in a remote setting, is preferred.
Proficiency in using remote work tools and multitasking is required.
The ability to think critically and meet performance expectations is necessary.
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