Accounting Team Lead
2 weeks ago
Job Summary
KDCI Outsourcing is hiring an Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.
The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.
Key Responsibilities
Client & Stakeholder Management
Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates.
Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues.
Ensure client expectations align with agreed SLAs, KPIs, and service standards.
Represent AP/AR operations with a strong understanding of how financial processes support business performance.
Team Leadership & Development
Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency.
Conduct regular performance reviews and provide clear, actionable feedback.
Support onboarding, training, and ongoing knowledge-sharing initiatives.
Promote accountability, ownership, and collaboration within the team.
Act as the first escalation point for team-related concerns.
Process & Operations Management
Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations.
Monitor team performance against KPIs, SLAs, and quality standards.
Ensure compliance with US accounting standards, client-specific policies, and internal controls.
Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability.
Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery.
Job Requirements
Education & Experience
Bachelor's degree in Accounting, Finance, or a related field.
1–3 years of full accounting experience with direct exposure to US companies or clients.
Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team.
Demonstrated understanding of BPO operations, client delivery models, and service-level management.
Knowledge, Skills & Abilities
Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations.
Hands-on experience with QuickBooks and Microsoft Dynamics.
Strong business acumen with the ability to link accounting processes to operational and client outcomes.
Excellent written and verbal communication skills for client-facing interactions.
Strong organizational, prioritization, and problem-solving abilities.
Work Ethics & Traits
Proactive and Accountable – Takes ownership of deliverables and follow-through.
Detail-Oriented – Maintains accuracy while meeting deadlines.
Leadership-Oriented – Balances empathy with firmness in people management.
Client-Focused – Understands the impact of financial operations on client satisfaction.
Professional and Reliable – Builds trust with clients and internal stakeholders.
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