Operations Team Lead – Client Accounts

2 weeks ago

Davao City, Philippines OpsArmy Full time

Operations Team Lead – Client Accounts Position Type: Full-TimeLocation: Remote Apply here: https://operationsarmy.com/application About the Role We are looking for an Operations Team Lead – Client Accounts to manage the day-to-day performance of talent assigned to client accounts while maintaining strong, consistent client communication. This role is ideal for experienced team leads or supervisors who have worked in BPO or outsourcing environments and are comfortable handling people management alongside client-facing responsibilities. Youll ensure tasks stay on track, standards are met, and both clients and team members feel supported. Key Responsibilities Lead and support talent assigned to client accountsProvide ongoing coaching and performance guidanceMonitor productivity, attendance, and quality standardsServe as an operational point of contact for client updatesTrack deliverables and manage task flow across accountsSupport onboarding and workflow changesResolve issues between clients and talent objectivelyEscalate risks and blockers when needed Qualifications Experience as a Team Lead, Supervisor, or SME in BPO or opsExperience managing people and daily performanceExposure to client-facing communicationStrong organization and multitasking skillsCalm, solutions-focused approach to problem-solving Apply here: https://operationsarmy.com/application

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