Patient Services Representative

2 weeks ago

Pasay, National Capital Region, Philippines Infinit-O Manila, Inc. Full time ₱250,000 - ₱500,000 per year
Job Description
Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities:

Responsibilities/SOW

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.

• Assist customers with a variety of issues and questions, ensuring a positive experience.

• Gather relevant information, research inquiries, and provide accurate and helpful responses.

• Document customer interactions thoroughly and accurately.

• Read and understand documents related to products, services, and policies.

• Continuously strive to improve customer satisfaction and experience.

• Communicate effectively with customers and colleagues, both verbally and in writing.

• Collaborate with team members to optimize processes and achieve team goals.

Requirements

Requirements

Job Requirements and Credentials:

Essential (MUST HAVE)

Qualification, Education and Experience

• Graduate of a 4 year course

• Atleast 1 year of experience in Medical Billing (US Healthcare) (Voice) campaign

• Excellent Communication Skills (Oral and Written) B2 CEFR

• Keen attention to details

• Problem Solving Skills

• Knowledge in Microsoft Office

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