Patient Communication

2 days ago

Pasay, National Capital Region, Philippines Unlock HBA Full time ₱40,000 - ₱60,000 per year

This is a remote position.

About the Role

Virtual Rockstar is hiring a Patient Communication & Relations Virtual Assistant on behalf of a health and wellness practice in the US.

The Patient Communication & Relations Virtual Assistant will play an essential role in supporting the practice's patient engagement initiatives by assisting with communication, follow-ups, and outreach while also supporting the marketing team. This position is designed to help foster strong patient relationships, ensure smooth communication, and encourage patients to begin and stay engaged in their health journey.

About Our Client
Our client's purpose is to change lives and challenge the status quo by advancing better health and wellness through customer excellence, innovation, and autonomy.

They foster a collaborative, patient-centered culture that values innovation, accountability, and teamwork. Their goal is to deliver exceptional service while creating meaningful connections with patients and the community.

Responsibilities

Patient Communication & Engagement

  • Communicate with patients via telephone, text, and email in a professional and positive manner.

  • Follow up with patients to encourage appointment scheduling and continued care.

  • Provide a high-energy, supportive presence to excite patients about starting their health journey.

Marketing & Outreach Support

  • Assist the marketing team in coordinating campaigns and outreach initiatives.

  • Support social media engagement by responding to inquiries or directing messages to the appropriate team members.

  • Help maintain a positive reputation through patient and community engagement.

Collaboration & Administration

  • Join team meetings to stay aligned with patient engagement and marketing goals.

  • Provide administrative support on projects and campaigns as needed.

Tools & Systems Used

  • EMR: Athelas Air

  • CRM: CIMA Growth Solutions

  • Social media platforms & scheduling tools

  • Basic design and communication tools

Requirements

  • Prior experience in client/patient communication, customer service, or virtual assistance.

  • Excellent written and verbal communication skills.

  • Positive, energetic personality with the ability to inspire and motivate patients.

  • Strong organizational skills with the ability to manage multiple priorities.

  • Proactive, reliable, and able to work US business hours.

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families across the globe.

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