Delivery Operations Manager

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Delivery Operations Manager
Location: Hybrid

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Role Summary

The Delivery Operations Manager oversees day-to-day execution across multiple delivery support functions. This role focuses on making sure that systems, people, and processes are performing consistently and efficiently. It connects the dots between HR, IT, Learning & Engagement, and Analytics to keep operations running smoothly across client accounts. The role is hands-on and structured, built for someone who can manage multiple moving parts without losing control of the details.

Key Responsibilities

• Lead daily operations across HR, IT, L&E, and Reporting functions.
• Enforce delivery standards, SOPs, and service-level consistency across all departments.
• Coordinate internal teams to ensure readiness for new staff onboarding, role transitions, and seat planning.
• Monitor performance dashboards, raise red flags early, and drive issue resolution.
• Run operating rhythms: department syncs, reports, and cadence routines.
• Ensure delivery functions are prepared to scale in line with new client needs and seat growth.
• Partner with Recruitment and Client Success to solve delivery bottlenecks and resource alignment.

Required Competencies Role-related

• Strong operational management experience across shared services, delivery coordination, or client-facing ops.
• Working knowledge of workforce planning, resource deployment, and cross-functional coordination.
• Familiar with BPO or offshore environments and volume-driven team structures.

Cognitive and Executional

• Keeps structure under pressure and brings clarity when things move fast.
• Organized and responsive—makes sure nothing slips, nothing stalls.
• Operates with a sense of urgency, especially when timelines tighten or risks appear.

Leadership

• Clear and confident in communication, especially when managing multiple departments.
• Leads with consistency and calm, builds team discipline without micromanaging.
• Respected for follow-through and dependability.

Culture & Values Fit

We're People-first. AI-native. Built on Trust.
At hammerjack, we do what's right—even when it's hard.
We act with purpose—because meaning drives excellence.
We work with people who care and are empowered—because that's where greatness lives.
We serve the people who matter—because they trust us with their future.
We're a group of hardworking people chasing shared goals, having a laugh along the way, and building real trust with each other and our clients. That mix of hustle, heart, and fun is what makes us who we are.

Experience and Background

Must-have:

• 6 years in operations or shared services leadership
• Proven success managing teams across multiple functions or delivery lines
• Familiarity with metrics reporting, SOP management, and support SLAs

Nice-to-have:

• Exposure to delivery models in offshore staffing, managed services, or BPO
• Background in operations tools (e.g., , Google Sheets, ticketing systems)

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let's forge a brighter future together

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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