Service Delivery Manager

ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients, from the largest to challengers and community banks, in 150+ countries.

We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior Service Delivery Manager leads the strategic planning and execution of service delivery operations for our most complex and high-value client engagements.

This role provides leadership to the service delivery team while driving continuous improvement in delivery methodologies, client satisfaction, and operational efficiency. OPPORTUNITIES You will lead service delivery strategy for enterprise-level clients with complex technical requirements.

You will optionally manage a team of Service Delivery Managers, providing mentorship and performance guidance. You will develop and refine service delivery frameworks, methodologies, and best practices. You will build and maintain executive-level client relationships, serving as the escalation point for critical service issues.

You will drive key performance indicators and metrics for service delivery excellence. You will collaborate with senior leadership across departments to align service delivery with company objectives. You will identify opportunities for service improvement and expansion within existing client engagements.

You will lead complex migrations, integrations, and service transformations for strategic clients. You will support in building strong client relationships driven by improved performance. You will be the voice of Temenos Cloud with clients and the voice of the client within Temenos, coordinating and liaising to form the basis of customer relationships.

You will engage and manage relationships with senior stakeholders across the business. You will work closely with clients, technical, and cross-functional teams to design and implement tailored cloud solutions for banking clients. You will ensure that cloud banking services comply with financial regulations and security standards.

You will stay up-to-date with industry trends and advancements in cloud technologies and banking regulations. SKILLS Bachelor's degree in Computer Science, Information Technology, or related field; Master's preferred. 7+ years in IT service delivery management, with at least 3 years in leadership.

3+ years of experience in banking or financial services. Proven track record managing enterprise-level client engagements. Experience managing transformational change and continuous improvement activities.

Strong communication skills for stakeholder engagement at all levels. Deep understanding of cloud architectures, infrastructure management, and software deployment. Experience developing service delivery strategies and KPIs.

Strong leadership and team management skills. Advanced knowledge of ITIL and service management frameworks. Excellent negotiation, presentation, and executive communication skills.

Ability to build and maintain client relationships at all levels. Problem-solving skills to address challenges quickly and effectively, including risk management and contingency planning. VALUES Care: for our clients' needs and satisfaction.

Commit: to delivering excellence and exceeding expectations. Collaborate: across teams to drive innovation and seamless service. Challenge: the status quo to improve and adapt.

SOME OF OUR BENEFITS Maternity leave: Transition back with 3 days/week in the first month, 4 days/week in the second. Civil Partnership: 1 week paid leave for marriage or civil partnership, including same-sex partnerships. Family care: 4 weeks paid leave.

Recharge days: 4 days per year to rest and recharge. Study leave: 2 weeks paid annually for personal development or study. Please make sure to read our Recruitment Privacy Policy .

#J-18808-Ljbffr