
Digital Delivery Manager
3 days ago
We are looking for an experienced Project Delivery Lead to oversee the delivery of multiple client projects across various digital platforms. The ideal candidate will have a strong understanding of Agile and hybrid delivery practices, as well as excellent stakeholder management skills.
Key Responsibilities:
- Oversight of project timelines, milestones, and blockers.
- Management of cross-functional teams including developers, project managers, QA, and design leads.
- Coordination with stakeholders to ensure resource alignment and delivery expectations.
- Proactive risk escalation and mitigation planning.
- Servicing as a key client contact for delivery-related updates, check-ins, and issue resolution.
- Continuously improving delivery processes and team capabilities in collaboration with leadership.
Day-to-Day Delivery:
- Client communication: Handling daily project updates and delivery discussions.
- Project success: Ensuring clients' expectations are met, risks are managed, and projects finish on time.
- Resource planning: Prioritizing and coordinating resources to mitigate the impact of reallocation or resource changes.
Team Leadership:
- Mentoring project managers and handling performance reviews.
- Process improvement: Identifying better ways to deliver projects and support the team.
- Problem-solving: Serving as the go-to person when delivery challenges arise.
Client Relationships:
- BUILDING Strong Working Relationships With Clients.
- New Client Setup: Assisting new clients in understanding how we work and what to expect.
- Issue Resolution: Solving delivery problems quickly and escalating bigger issues to leadership when needed.
Success Measures:
- All Project Managers demonstrating improved client responsiveness and delivery consistency.
- Clear delivery metrics and reporting established.
- Leadership team freed from day-to-day delivery operations.
What We're Looking For:
- 5+ years of experience in delivery management, project management, or digital operations.
- Experience managing cross-functional digital teams.
- Strong understanding of Agile and hybrid delivery practices.
- Excellent stakeholder management skills.
- Able to switch between high-level planning and hands-on issue resolution.
- Calm under pressure and proactive in finding solutions.
What You'll Get:
- The opportunity to work with a globally-minded team.
- A people-first culture that values growth, ownership, and contribution.
- Structured career support and optional training opportunities.
- The chance to help shape the future of how we deliver.
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