Customer Service Representative- Paid Training
2 days ago
About the role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at NEW ERA PLACEMENT AGENCY CO.' based in Cavite City, Cavite. This full-time position offers a comprehensive paid training program to ensure you are equipped with the knowledge and skills to excel in the role.
What you'll be doing
- Providing exceptional customer service by addressing inquiries and resolving issues promptly and professionally
- Communicating with customers via phone, email, and chat, demonstrating excellent interpersonal and problem-solving abilities
- Maintaining detailed records and documentation of customer interactions
- Contributing to continuous process improvement by providing feedback and suggestions
- Adhering to company policies and procedures to ensure a consistent and high-quality customer experience
What we're looking for
- Strong communication and active listening skills with the ability to engage with customers in a friendly and empathetic manner
- Excellent problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns
- Proficiency in using computer systems and customer relationship management (CRM) software
- A positive attitude and the ability to work collaboratively in a team environment
- Demonstrated customer service experience, preferably in a call centre or similar setting
What we offer
- Competitive salary and bonus structure
- Comprehensive paid training program to ensure your success
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
- Attractive benefits package, including health insurance and retirement plans
About us
NEW ERA PLACEMENT AGENCY CO.' is a leading provider of customer service solutions, delivering exceptional service to our clients and their customers. Driven by our core values of innovation, integrity, and customer-centricity, we are committed to creating a positive and empowering work environment for our employees. Join our team and be a part of our continuous growth and success.
Apply now for this exciting opportunity to become a Customer Service Representative with NEW ERA PLACEMENT AGENCY CO.'
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