Business Operations Consultant

Job description:

The 
Business Operations Consultant (Franchise)
partners with franchisees and internal teams to drive profitable store performance, ensure operational compliance with franchisor standards, and accelerate network growth. Acting as a hands-on business advisor and project lead, the Consultant assesses market opportunity and store performance, delivers targeted coaching and operational solutions, supports site selection & onboarding, and implements best practices that align marketing, ops, HR and finance to achieve sales and quality targets.

Scope & Key responsibilities

• Responsible for a portfolio of franchise stores across one or more territories.
• Works across commercial (sales/marketing), operations (SOP, QSC), HR (staffing/training) and finance (profitability analysis) functions.
• Regularly meets with franchisees, mall lessors, suppliers, contractors, government agencies and cross-functional internal teams.
• Provides both reactive problem resolution (store recovery, compliance issues) and proactive growth support (site identification, pre-market assessment, openings).

Assessment & Diagnostics

• Conduct market scans (P.E.S.T.E.), competitor 4Ps analysis, and customer profiling to identify opportunities and risks in assigned areas.
• Evaluate store viability (market, operational, organizational, financial) and produce pre-opening feasibility reports.
• Monitor store performance using sales/volume data, customer feedback and operational audits; identify root causes and recommend corrective actions.

Operational Support & Implementation

• Deliver on-the-spot coaching and hands-on training for franchisees, store managers, service crews and delivery riders on SOPs, service quality, and productivity.
• Lead store audits for Quality, Service, Cleanliness and Customer Experience (QSC) and follow up on remediation.
• Support technology and equipment upgrades and ensure correct implementation of systems and tools.

Advisory & Financial Management

• Advise franchisees on P&L management: monitor sales trends, COGS, OPEX, cashflow and petty cash controls; identify cash leaks and improvement opportunities.
• Recommend merchandising, pricing and local marketing tactics to increase customer acquisition and retention.

Business Development & Expansion

• Map and pre-qualify territorial sites; perform Advanced Site Evaluation (ASET) and ocular inspections; coordinate with suppliers and contractors for store fit-outs.
• Facilitate lease and mall approvals, prepare documentation and follow up on construction/renovation timelines.
• Support booth/exhibit design and special activation needs for local events.

Process Improvement & Standardization

• Help refine and document SOPs, administrative systems and standard operating manuals; drive adoption of best practices across stores.
• Identify and scale successful operating models from high-performing stores to the wider network.

Stakeholder Management & Compliance

• Build and maintain relationships with franchisees, mall management, suppliers, local government agencies and industry partners.
• Help franchisees comply with regulatory, labor and tax requirements and advise on formalization where necessary.

Reporting & Continuous Improvement

• Produce regular territory performance reports and improvement plans for the Franchise GM.
• Track implementation of agreed corrective plans and measure impact against KPIs.

KPIs

• Store compliance rate (QSC audit pass %).
• Average monthly sales growth for portfolio.
• Time-to-open for new stores (from site approval to opening).
• Number of franchisee recovery plans completed and percent improvement in sales/profitability.
• Franchisee satisfaction / NPS for support provided.

Qualifications

Minimum

• Bachelor's degree in Business Administration, Management, Marketing, Hospitality, Entrepreneurship, or related field.
• 3–5 years' experience in franchise operations, retail/ F&B operations, business consulting, or field operations — preferably in a franchised environment.
• Demonstrable experience in site evaluation, store openings, operational audits and frontline coaching.
• Strong analytical skills — able to interpret sales, gross margin and expense reports and recommend practical actions.
• Excellent verbal and written communication in English and Filipino.
• Comfortable with frequent travel and fieldwork across provinces and malls.

Preferred

• Experience working with multi-unit franchise networks in the Philippines.
• Background in store construction/fit-out coordination, mall leasing processes, or supplier/contractor management.
• Formal training/certification in operations management, project management, or franchising.
• Familiarity with POS systems, inventory controls and basic financial modeling.
• Residing in Cavite