VIP Account Manager

1 week ago

Fort Bonifacio, National Capital Region, Philippines Tate Asia Partners LLP Full time ₱180,000 - ₱200,000 per year

POSITION SUMMARY:

[The Company] is looking to build its VIP department for our online casino and sportsbook. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be responsible for managing a portfolio of high-net-worth customers, focusing on developing strong relationships with them in order to strengthen their loyalty and give an exceptional overall experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

  • Minimum 5 years of experience in high end (VIP) customer service field preferred.
  • Excellent verbal and written communication skills.
  • Business to Customer Sales experience preferred with strong comprehension of the concepts, practices, and procedures used in iGaming sites.
  • Knowledge of online gaming industry essential.
  • Passionate about providing top level service, detail-oriented, highly organized, and able to handle a variety of tasks in an efficient manner.
  • Confident and people focused personality.
  • Excellent analytical skills with the ability to troubleshoot issues, and as needed do research/diligence to solve them.
  • Strives to meet targets and deadlines with demonstrated ability to effectively schedule projects and/or resources required.
  • Excellent organizational and planning skills.
  • Willing and able to work non-traditional business hours.

EDUCATION

Graduate of any course at least college level or any holder of Bachelor's degree (major in marketing, ab communications, digital or information technology is an advantage).

JOB DESCRIPTION

THE GAME PLAN

Everyone on our team has a part to play

  • Compliant from resources up to integration of necessary inputs to develop an effective operational flow to achieve excellent VIP account management.
  • Manage a portfolio of VIP customers.
  • Responsible for all aspects including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations.
  • Provide an enhanced proactive one stop service to encourage loyalty.
  • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
  • Collect and document customer profiles, implement daily report and endorsement to ensure that problems are being identified for the next shift onwards to know what to be focused on.
  • Develop relationships and offer tailored rewards with the VIP Services team through regular correspondence.
  • Oversee the customers' service delivery which includes payments, promotion requests and customized program play arrangements, working closely with VIP Services, Marketing, Payments Department to secure smooth flow and seamless claims processing.
  • Meet pre-determined productivity, quality, and Service Level Agreement targets.
  • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.

Job Types: Full-time, Permanent

Pay: Php180, Php200,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance

Application Question(s):

  • Can you speak Chinese? Mandarin?

Work Location: In person

  • Assistant Accounting Manager

    6 days ago

    Fort Bonifacio, National Capital Region, Philippines management lica land Full time ₱1,500,000 - ₱2,500,000 per year

    JOB DESCRIPTION:Manage and oversee the daily operations of the accounting department including: month and end-year processaccounts payable/receivablecash receiptsgeneral ledgerpayroll and utilitiestreasury, budgetingcash forecastingrevenue and expenditure variance analysiscapital assets reconciliationstrust account statement reconciliations,check runsfixed...

  • Accountant

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Vanhui Resources Corporation Full time ₱250,000 - ₱500,000 per year

    Reconciling the company's bank statements and bookkeeping ledgersCompleting analysis of the employee expendituresManaging income and expenditure accountsGenerating the company's financial reports using income and expenditure dataKeeping a check on the company's finances based on financial statusFiling and remitting taxes and other financial...

  • IT Business Account Manager|Banking

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Uptitude Training Corporation Full time $104,000 - $130,878 per year

    Qualifications:Must Have:Bachelor's degree in Computer Science, Information Technology, or related technical field.At least 3 years of experience in an Account Manager role with a focus on IT projects and system enhancements.Minimum of 3 years in a client-facing role, managing relationships and ensuring successful IT solution delivery.Excellent communication...

  • Accounting Supervisor

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Vanhui Resources Corporation Full time ₱400,000 - ₱500,000 per year

    An "Accounting Supervisor" in the mining industry manages financial reporting, ensures compliance with specific mining-related regulations, and supervises the accounting team to maintain accurate financial records and processes. Key skills include knowledge of depletion and impairment of mining assets, experience with ERP systems like SAP, advanced Excel...

  • Account Officer

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Direct Lines Sales Unltd. Inc. Full time ₱300,000 - ₱420,000 per year

    The Account Officer is responsible for managing Commercial Vehicles (trucks and buses) and Heavy Equipment (excavators and cranes), with a focus on driving sales and maintaining strong relationships with commercial vehicle dealers and clients.The ideal candidate is someone with strong communication skills, a proven sales drive, and the ability to...

  • accounting officer

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Vanhui Resources Corporation Full time ₱30,000 - ₱350,000 per year

    Bachelor's degree in accounting, finance, or related field3+ years experience with finance and bookkeepingProficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with office management software (e.g., QuickBooks, SAP, Accounting System).Have a wide experience for Tax Compliance (Monthly, Quarterly, Semi-Annual and Annual)Handle the...

  • Lead Accountant

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines W Hydrocolloids Inc Full time ₱1,000,000 - ₱1,200,000 per year

    QualificationsBachelor's degree in Accountancy graduateMust be a CPAAt least three (3) years of relevant work experienceExperience in the real estate industry is an advantageProficiency in financial record-keeping, reporting principles, and practicesKnowledge of ERP systems like SAP, Oracle, or NetSuite is a plusKey Responsibilities1. Financial...

  • Account Manager I – Client Billing Operations

    4 days ago

    Fort Bonifacio, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    JOB DESCRIPTIONAt JPMorgan Chase, we are committed to fostering a culture of innovation, collaboration, and excellence. As a global leader in financial services, we value diversity and inclusivity, creating an environment where every team member can thrive and contribute to our shared success. Joining the Global Billing Operations Invoice Production and...

  • Accounts Receivable Senior Associate

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines International Workplace Group Full time ₱70,000 - ₱120,000 per year

    About the companyIWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.Our...

  • Treasury Manager I

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Majent Group of Companies Full time ₱70,000 - ₱120,000 per year

    Job Objective: Provide assistance in managing and monitoring the activities of the company and ensure the organization adheres to all compliances to maintain and improve the company's financial standing and determining funding opportunitiesJob Specifications:Fund Management /Debit ManagementMaintain a monitoring ledger for investments, loans and...