VIP Account Manager

1 week ago

Fort Bonifacio, National Capital Region, Philippines Tate Asia Partners LLP Full time ₱180,000 - ₱200,000 per year

POSITION SUMMARY:

[The Company] is looking to build its VIP department for our online casino and sportsbook. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be responsible for managing a portfolio of high-net-worth customers, focusing on developing strong relationships with them in order to strengthen their loyalty and give an exceptional overall experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

  • Minimum 5 years of experience in high end (VIP) customer service field preferred.
  • Excellent verbal and written communication skills.
  • Business to Customer Sales experience preferred with strong comprehension of the concepts, practices, and procedures used in iGaming sites.
  • Knowledge of online gaming industry essential.
  • Passionate about providing top level service, detail-oriented, highly organized, and able to handle a variety of tasks in an efficient manner.
  • Confident and people focused personality.
  • Excellent analytical skills with the ability to troubleshoot issues, and as needed do research/diligence to solve them.
  • Strives to meet targets and deadlines with demonstrated ability to effectively schedule projects and/or resources required.
  • Excellent organizational and planning skills.
  • Willing and able to work non-traditional business hours.

EDUCATION

Graduate of any course at least college level or any holder of Bachelor's degree (major in marketing, ab communications, digital or information technology is an advantage).

JOB DESCRIPTION

THE GAME PLAN

Everyone on our team has a part to play

  • Compliant from resources up to integration of necessary inputs to develop an effective operational flow to achieve excellent VIP account management.
  • Manage a portfolio of VIP customers.
  • Responsible for all aspects including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations.
  • Provide an enhanced proactive one stop service to encourage loyalty.
  • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
  • Collect and document customer profiles, implement daily report and endorsement to ensure that problems are being identified for the next shift onwards to know what to be focused on.
  • Develop relationships and offer tailored rewards with the VIP Services team through regular correspondence.
  • Oversee the customers' service delivery which includes payments, promotion requests and customized program play arrangements, working closely with VIP Services, Marketing, Payments Department to secure smooth flow and seamless claims processing.
  • Meet pre-determined productivity, quality, and Service Level Agreement targets.
  • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback.

Job Types: Full-time, Permanent

Pay: Php180, Php200,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance

Application Question(s):

  • Can you speak Chinese? Mandarin?

Work Location: In person

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