Store Manager

20 hours ago

Makati City, National Capital Region, Philippines JPSC Group Holdings INC. Full time ₱800,000 - ₱1,200,000 per year

A Store Manager oversees the daily operations of a specific retail or hospitality outlet, ensuring efficient service delivery, customer satisfaction, and achievement of business objectives. This role is pivotal in maintaining high standards of service, managing staff, and driving profitability.

Key Responsibilities:

1.Operations Management

  • Oversee daily outlet operations, ensuring adherence to opening and closing procedures.
  • Monitor inventory levels and coordinate timely replenishment to meet demand.
  • Implement and maintain control measures to manage food, beverage, and labor costs effectively.
  • Ensure compliance with health, safety, and sanitation regulations.
  • Prepare and analyze financial reports, including profit and loss statements.

2.Team Leadership and Development

  • Recruit, train, and develop staff to deliver exceptional customer service.
  • Create and manage staff schedules, ensuring adequate coverage during peak hours.
  • Conduct performance evaluations and provide feedback to enhance team performance.
  • Foster a positive work environment that promotes teamwork and employee engagement.

3.Customer Service Excellence

  • Address and resolve customer complaints and concerns promptly and professionally.
  • Maintain a welcoming and hospitable atmosphere to enhance the guest experience.
  • Develop and implement strategies to build customer loyalty and repeat business.
  • Monitor guest satisfaction through feedback and take corrective actions as needed.

4.Sales and Revenue Generation

  • Develop and execute sales strategies to meet or exceed revenue targets.
  • Implement promotional activities and upselling techniques to boost sales.
  • Analyze sales data to identify trends and opportunities for growth.
  • Collaborate with marketing teams to align promotional efforts with business objectives.

5.Administrative and Reporting Duties

  • Maintain accurate records of sales, expenses, and inventory.
  • Prepare and submit regular reports on outlet performance to senior management.
  • Ensure adherence to company policies and procedures in all aspects of outlet operations.
  • Coordinate with other departments to ensure seamless operations and customer satisfaction.
Qualifications and Skills
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Experience: Minimum of 1-2 years in said role within the hospitality or retail industry.

  • Skills:

  • Strong leadership and team management abilities.

  • Excellent communication and interpersonal skills.
  • Proficiency in financial management and budgeting.
  • Knowledge of point-of-sale (POS) systems and inventory management software.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Fluency in English; proficiency in additional languages is a plus.

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