Global Service Desk Analyst

20 hours ago

Taguig, National Capital Region, Philippines Sun Life Global Solutions – Philippines Full time ₱900,000 - ₱1,200,000 per year
About the Role

At Sun Life's Global Service Desk, we empower our clients to focus on their work by resolving their IT issues efficiently. From password resets to software installations on laptops and mobile devices, we tackle a wide range of IT challenges.

Qualifications
  • Bachelor's degree in any IT-related field
  • 1-2 years of experience in BPO Contact Centre as Technical Support
  • Strong technical and client support skills
  • Fluent in spoken and written English
  • Ability to work night shifts
Responsibilities
  1. Serve as the first line of support for Sun Life employees' technical issues worldwide
  2. Collaborate within an IT support team to develop proactive solutions
  3. Prioritize quick resolution to minimize client downtime
  4. Utilize active listening and targeted questioning to accurately assess client needs
  5. Apply resourceful and creative problem-solving approaches
  6. Manage and triage email support requests
  7. Leverage the Knowledge Base (KB) effectively to find solutions
  8. Seek assistance from experienced colleagues and specialized teams when needed
  9. Document call details to track and improve client experiences
  10. Escalate complex issues to specialized teams while keeping clients informed
  11. Contribute to the maintenance and improvement of the Knowledge Base
  12. Gain insights into other Service Desk areas by providing overflow support during busy periods
What We Offer
  • Supportive work environment with access to coaches and experienced colleagues
  • Opportunity to develop a wide range of IT support skills
  • Chance to work with a global client base
  • Career growth opportunities within the Service Desk environment

  • Global Service Desk Analyst

    20 hours ago

    Taguig, National Capital Region, Philippines Sun Life Global Solutions – Philippines Full time ₱30,000 - ₱60,000 per year

    About the RoleAt Sun Life's Global Service Desk, we empower our clients to focus on their work by resolving their IT issues efficiently. From password resets to software installations on laptops and mobile devices, we tackle a wide range of IT challenges.QualificationsBachelor's degree1-2 years of experience in BPO Contact Centre as Technical...

  • Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...

  • Service Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Junior Service Desk AnalystWe are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction.Location: Taguig, PhilippinesWork Mode: Work From...

  • IT Service Desk

    1 week ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • Service Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per year

    IT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱350,000 per year

    Position: Service Desk Analyst Schedule: Night shiftSetup: OnsiteLocation: Taguig/PampangaEmployment: Fulltime/ Regular Job Description- the first point of contact for end users seeking technical assistance over the phone, email, or chat. This role is responsible for troubleshooting basic IT issues, escalating complex problems to higher-level support teams,...

  • Global IT Service Operations Analyst

    5 days ago

    Taguig, National Capital Region, Philippines CWT Full time ₱1,500,000 - ₱3,000,000 per year

    Carlson Wagonlit Travel (CWT) – Global IT Service Ops AnalystJob DescriptionCWT is looking for a strong, experienced individual to join the Global IT Service Operations team. The role will be based in the APAC region (Manila) reporting to the Manager, Global IT Service Operations and the successful candidate will be responsible for the Major Incident...

  • Global Service Desk

    19 hours ago

    Taguig, National Capital Region, Philippines JTI GBS Philippines, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Location: Taguig City, PhilippinesProfessional Area:Information TechnologyContract Type: PermanentProfessional Level:ExperiencedReporting to: Global Service Desk DirectorGlobal Service Desk - Service Delivery ManagerThe Global Service Desk (GSD) is responsible for providing frontline IT support to the JTI business. While operational services are outsourced...

  • Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Ubiquity Full time ₱250,000 - ₱500,000 per year

    Job Summary:Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for...

  • Global Service Desk

    2 weeks ago

    Taguig, National Capital Region, Philippines JT International S.A. Full time ₱900,000 - ₱1,200,000 per year

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Location: Taguig City,...