customer care representative

1 day ago

Manila, National Capital Region, Philippines Jac Liner, Inc. Full time ₱150,000 - ₱200,000 per year

THE CUSTOMER CARE REPRESENTATIVE will ensure prompt, accurate, and professional responses to maintain high passenger satisfaction.

RESPONSIBILITIES:

  • Maintain a positive and professional attitude toward our passengers.

  • Record every passenger inquiries, complaints, and resolutions in the monitoring sheet.

  • Actively seek and gather passenger feedback to improve service and address areas of concern.

  • Ensure all responses align with company's tone of voice, friendly, professional and warm.

QUALIFICATIONS:

  • At least one year experience in a customer service role.

  • Ability to manage multiple tasks in a fast-paced environment.

  • Strong problem-solving skills and attention to detail.

  • Strong verbal and written communication skills.

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