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Customer Care Representative
2 weeks ago
You Are
- Great at active listening and empathizing with customers
- Detail-oriented to follow processes consistently
- Flexible to adapt to process and work changes
- Quick at synthesizing and building knowledge to know where to find all the things you need
- In agreement with Pinwheel's values and a passionate steward of the mission
- Comfortable with conflict, able to handle upset customers with grace
- Excellent at providing customer service over the phone
- Proficient in spoken and written English
- Willing and able to change your schedule as needed and bolster coverage shortages
- Passionate about fixing society's addiction to screens and serving kids and families
You Have
- Experience in Customer Care for a voice account
- Bonus point for having a working knowledge of mobile apps/software
You're Able To
(see: sneak peek of your first 90 days)
- Follow processes
- Adapt to changes
- Know where to find all the things
- Steward the mission
- Give excellent spoken support
- Give excellent written support
- Bolster coverage shortages
Starting rate is $3.75/hour