Customer Care Representative

5 days ago

Manila, National Capital Region, Philippines Pinwheel Kids' & Teens' Phone Full time ₱194,000 - ₱196,000 per year

You Are

  • Great at active listening and empathizing with customers
  • Detail-oriented to follow processes consistently
  • Flexible to adapt to process and work changes
  • Quick at synthesizing and building knowledge to know where to find all the things you need
  • In agreement with Pinwheel's values and a passionate steward of the mission
  • Comfortable with conflict, able to handle upset customers with grace
  • Excellent at providing customer service over the phone
  • Proficient in spoken and written English
  • Willing and able to change your schedule as needed and bolster coverage shortages
  • Passionate about fixing society's addiction to screens and serving kids and families

You Have

  • Experience in Customer Care for a voice account
  • Bonus point for having a working knowledge of mobile apps/software

You're Able To

(see: sneak peek of your first 90 days)

  • Follow processes
  • Adapt to changes
  • Know where to find all the things
  • Steward the mission
  • Give excellent spoken support
  • Give excellent written support
  • Bolster coverage shortages

Starting rate is $3.75/hour

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