Service Desk

2 weeks ago

Makati Central Post Office, Philippines RCC Colab Solutions Inc. Full time ₱250,000 - ₱500,000 per year

L1 Job Description:

Three to four (3-4) years' experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

  • · Basic understanding of PC hardware set-up and configuration.
  • · Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
  • · Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
  • · Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
  • · Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
  • · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
  • · Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • · Good written and oral communications skills with clients and management as well as people skills.
  • · Ability to work with deadlines and complete tasks on-time.
  • · MCP and ITIL certification would be desirable but not mandatory
  • · Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

  • · Good Customer management skill,
  • · Good in oral and written communication
  • · Able to interact and work with customer at different levels.
  • · Self- Driven and result oriented.
  • · Really passionate about the work
  • · Local language knowledge is preferred
  • · Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
  • · Be good at Read & Write in English.

  • · Language (Any one of the below language is mandate):

  • Korean, Japanese or Mandarin

Job Type: Full-time

Work Location: In person

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